Directing Class 12 MCQ Questions With Answers
Directing MCQ Chapter 7 Class 12 Question 1.
Under which of the following function of management, employees are guided and inspired:
(A) Directing
(B) Planning
(C) Controlling
(D) Organizing
Answer:
(A) Directing
Explanation:
Directing guides employees to fully realise their potential and capabilities by motivating and providing effective leadership. A good leader can always identify the potential of his employees and motivate them to extract work upto their full potential.
Directing Class 12 MCQ Chapter 7 Question 2.
Directing is initiated at…………….. level of management.
(A) Lower
(B) Middle
(C) Top
(D) All of these
Answer:
(C) Top
Explanation:
Directing is first initiated at f top level and flows to the bottom through organisational hierarchy. It means that every manager can direct his immediate subordinate and take instructions from his immediate boss.
Question 3.
Which of the following is not the element of Directing?
(A) Delegation
(B) Leadership
(C) Motivation
(D) Communication
Answer:
(A) Delegation
Explanation:
The elements of directing are Supervision, Motivation, Leadership and Communication.
Question 4.
A company wants to replace manual production technique with mechanised techniques. Labour unions are resisting this change. Which function of management will help in the introduction of this change?
(A) Planning
(B) Organising
(C) Controlling
(D) Directing
Answer:
(D) Directing
Explanation:
Directing facilitates introduction of needed changes in the organisation. Generally, people have a tendency to resist changes in the organisation. Effective directing through motivation, communication and leadership helps to reduce such resistance and develop required cooperation in introducing changes in the organisation.
Question 5.
Which of the following statements is true about directing?
(A) Directing is necessary at planning stage.
(B) Directing is needed at every level of management in each department.
(C) Directing is initiated at lower level of management.
(D) Directing is the least important function of management.
Answer:
(B) Directing is needed at every level of management in each department.
Explanation:
Motivation is an internal feeling. The urge, drives, desires, aspirations, striving or needs of human being, which are internal, influence human behaviour.
Explanation:
Directing takes place at every level of management: Every manager, from top executive to supervisor performs the function of directing.
Question 6.
Directing takes place between who among the following:
(A) Superior-Superior
(B) Superior-Subordinate
(C) Subordinate-Subordinate
(D) All of the above
Answer:
(B) Superior-Subordinate
Explanation:
Every manager, from top executive to supervisor performs the function of directing. Directing takes place wherever a superior subordinate relations exist.
Question 7.
Match the ELEMENTS of Directing in Column I with their correct EXPLANATION in Column II
| Column I | Column II |
| (a) Supervision | (i) Friendship |
| (b) Motivation | (ii) Recognition |
| (c) Leadership | (iii) Achievement of goals |
| (d) Communication | (iv) Stability of income |
(A) (i), (iii), (iv), (ii)
(B) (ii), (iii), (i), (iv)
(C) (iv), (ii), (i), (iii)
(D) (ii), (i), (iii), (iv)
Answer:
(C) (iv), (ii), (i), (iii)
Question 8
…………………… is an inner state that energises, activates or moves and directs behaviour towards goals.
(A) Motivation
(B) Motive
(C) Motivators
(D) All of the above
Answer:
(B) Motive
Explanation:
A motive is an inner state that energises, activates or moves and directs behaviour towards goals. Motives arise out of the needs of individuals. Realisation of a it motive causes restlessness in the individual which prompts some action to reduce such restlessness.
Question 9.
Which of the following Maslow’s needs refer to affection, sense of belongingness, acceptance and friendship?
(A) Esteem Needs
(B) Self-Actualisation Needs
(C) Affiliation/Belonging Needs
(D) Safety/Security Needs
Answer:
(C) Affiliation/Belonging Needs
Explanation:
Man is a social animal. He wanted to live in the society honourably. Therefore, he wants friends and relatives with whom he can share his joys and sorrows. Social needs include need for love, affection, friendship, etc.
Question 10.
Which of the following Maslow’s needs include factors such as self-respect, autonomy status, recognition and attention?
(A) Esteem Needs
(B) Self-Actualisation Needs
(C) Affiliation/Belonging Needs
(D) Safety/Security Needs
Answer:
(A) Esteem Needs
Explanation:
Esteem needs are of two types: internal esteem needs (self-respect, confidence, competence, achievement and freedom) and external esteem needs (recognition, power, status, attention and admiration).
Question 11.
Which of the following is a financial incentive?
(A) Productivity linked wage incentive
(B) Organisational climate
(C) Status
(D) Job enrichment
Answer:
(A) Productivity linked wage incentive
Explanation:
Several wage incentive plans aims at linking payment of wages to increase in productivity at individual or group level.
Question 12.
CPA Services CEO, Abhishek Nigam’s compensation includes salary, commission and other allowances. The company also pays for his insurance and vacations. Identify one indirect payment being made by the company to the CEO.
(A) Employer paid insurance
(B) Salary
(C) Commission
(D) All of the above
Answer:
(A) Employer paid insurance
Question 13.
Which of the following statements is incorrect regarding Motivation?
(A) It is the process of stimulating subordinates to act in a desired manner to achieve certain organisational goals.
(B) It produces goal-directed behaviour.
(C) It is an external feeling of an individual
(D) It is mainly based on needs of individuals.
Answer:
(C) It is an external feeling of an individual
Question 14.
What is the effect of motivation on all the employees of an organisation?
(A) Invariable
(B) Same
(C) Variable
(D) Uniform
Answer:
(C) Variable
Question 15.
Match the NEEDS as per Maslow’s Need Hierarchy Theory of Motivation in Column I with their correct Examples in Column II
| Column I | Column II |
| (a) Security Needs | (i) Friendship |
| (b) Self Actualisation Needs | (ii) Recognition |
| (c) Esteem Needs | (iii) Achievement of goals |
| (d) Belonging Needs | (iv) Stability of income |
(A) (i), (iii), (iv), (ii)
(B) (iv), (iii), (ii), (i)
(C) (iv), (ii), (i), (iii)
(D) (ii), (i), (iii), (iv)
Answer:
(B) (iv), (iii), (ii), (i)
Question 16.
Which of the following qualities of a leader states that he should have the capacity to clearly explain his ideas and make the people understand his ideas?
(A) Knowledge
(B) Motivation skills
(C) Initiative
(D) Communication skills
Answer:
(D) Communication skills
Explanation:
A leader should be a good communicator He should have the capacity to clearly explain his ideas and make the people to understand his ideas. He should not only be a good speaker but a good listener, teacher, counsellor and persuader.
Question 17.
Which of the following statements is false with respect to a leader?
(A) Leader provides training to his subordinates.
(B) A leader maintains personal relations and helps followers in fulfilling their needs.
(C) Leader plays a key role in introducing required changes in the organisation.
(D) None of the above
Answer:
(D) None of the above
Explanation:
A leader maintains personal relations and helps followers in fulfilling their needs. He provides needed confidence, support and encouragement and thereby creates congenial work environment. Leader plays a key role in introducing required. changes in the organisation. He persuades, clarifies and inspires people to accept changes whole-heartedly.
Question 18.
Mr. Prateek Goyal, the Ex-chairman of India Original Ltd., built up his successor before retiring. Following the norms set up by himself, he handed over the reins of the company to the co-founder Mr. Arvind Mishra, who had the potential to bring about change in the behaviour of others. Name the concept of management which was the reason, why Mr. Prateek Goyal choose Mr. Arvind Mishra to be his successor.
(A) Motivation
(B) Leadership
(C) Communication
(D) Staffing
Answer:
(B) Leadership
Explanation:
Leadership influences the behaviour of people and makes them to positively contribute their energies for the benefit of the organisation. Good leaders always produce goods results through their followers.
Question 19.
Which of the following statements is not true regarding Democratic Style of Leadership?
(A) The leader exercises more control by using forces within the group.
(B) The leader encourages subordinates to participate in decision making.
(C) The leader gives orders and insists that they are obeyed.
(D) The leader supports and respects the ubordinates’ opinion.
Answer:
(C) The leader gives orders and insists that they are obeyed.
Explanation:
An autocratic leader gives orders and expects his subordinates to obey those orders. If a manager is following this style, then communication is only one-way with the subordinate only acting according to the command given by the manager.
Question 20.
Which of the following statements is true regarding Laissez Faire Style of Leadership?
(A) The leader gives complete freedom to the subordinates.
(B) The leader gives orders and insists that they are obeyed.
(C) The leader does not change or wish to be contradicted.
(D) All are true.
Answer:
(A) The leader gives complete freedom to the subordinates.
Explanation:
It refers to a style where the leader gives his subordinates complete freedom to take the decisions. Such a leader does not believe in the use of power unless it is absolutely essential. The followers are given a high degree of independence to formulate their own objectives and ways to achieve them.
Question 21.
Mr. Saxam, production manager of Creative Concepts, discusses with his staff about the new export order. All the staff members unanimously agree that they all will work together to do overtime to complete the order and meet the deadline.
Mr. Saxam is following ……………… Leadership Style.
(A) Democratic
(B) Autocratic
(C) Authoritative
(D) LaissezFaire
Answer:
(A) Democratic
Explanation:
A democratic leader will develop action plans and makes decisions in consultation with his subordinates. He will encourage them to participate in decision-making.
Question 22.
When a leader is a role model to others regarding ethics and values, he is said to possess the quality of………………
(A) Initiative
(B) Integrity
(C) Self-confidence
(D) Decisiveness
Answer:
(B) Integrity
Question 23.
Match the QUALITIES of a good leader in Column I with their correct EXPLANATIONS in Column II
| Column I | Column II |
| (a) Initiative | (i) Being firm and not changing opinions frequently. |
| (b) Social skills | (ii) Not waiting for opportunities to come but rather grabbing the opportunity and using it to the advantage of the organisation. |
| (c) Decisiveness | (iii) Capacity to clearly explain the ideas and make the people understand them. |
| (d) Communication skills | (iv) Being friendly with his colleagues and followers. |
(A) (i), (iii), (iv), (ii)
(B) (iv), (hi), (ii), (i)
(C) (iv), (ii), (i), (iii)
(D) (ii), (iv), (i), (iii)
Answer:
(D) (ii), (iv), (i), (iii)
Question 24.
…………………… is the process of converting encoded symbols of the sender.
(A) Encoding
(B) Decoding
(C) Media
(D) All of these
Answer:
(B) Decoding
Explanation:
It is the process of converting the f symbols encoded by the sender. After decoding the message is received by the receiver.
Question 25.
……………… communication takes place between one division and another.
(A) Horizontal
(B) Vertical
(C) Informal
(D) None of these
Answer:
(A) Horizontal
Explanation:
Horizontal or lateral communication takes place between one division and another. For example, a production manager may contact marketing manager to discuss about schedule of product delivery, product design, quality, etc.
Question 26.
Which of the following statements is true regarding ‘Communication?
(A) Communication acts as a basis for coordination.
(B) Communication is basis to an organisation’s existence, right from its birth through its continuing life.
(C) It is a process by which people create and share information with one another in order to reach at a common understanding.
(D) All of the above
Answer:
(D) All of the above
Assertion and Reason Based MCQs
Directions: In the following questions, a statement of Assertion (A) is followed by a statement of Reason (R). Mark the correct choice as:
(A) Both (A) and (R) are true, and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Question 1.
Assertion (A): Directing is a key managerial function.
Reason (R): Directing is a continuous activity.
Answer:
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
Explanation:
Directing is a key managerial function. A manager has to perform this function along with planning, organising, staffing and controlling while discharging his duties in the organisation. While other functions prepare a setting for action, directing initiates actions in the organisation. Directing is a continuous! activity. It takes place throughout the life of the organisation irrespective of people occupying managerial positions.
Question 2.
Assertion (A): Supervisor acts as a link between workers and management.
Reason (R): Supervisor plays a key role in maintaining group unity among workers placed under his control.
Answer:
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
Explanation:
Supervisor acts as a link between workers and management. He conveys management ideas to the workers on one hand land workers problems to the management on the other. This role played by supervisor helps to avoid misunderstandings and conflicts between management and workers/employees.
Question 3.
Assertion (A): Motivation is the technique used to motivate people in an organisation.
Reason (R): Negative motivation provides positive rewards like increase in pay, promotion, recognition, etc.
Answer:
(C) (A) is true, but (R) is false.
Explanation:
Motivator is the technique used to motivate people in an organisation. Managers use diverse motivators like pay, bonus, promotion, recognition, praise, responsibility, etc., in the organisation to influence people to contribute their best. Positive motivation provides positive rewards like increase in pay, promotion, recognition, etc.
Question 4.
Assertion (A): Motivation helps to change negative or indifferent attitudes of employee to positive attitudes so as to achieve organisational goals.
Reason (R): Motivation helps to improve performance levels of employees as well as the organisation.
Answer:
(A) Both (A) and (R) are true, and (R) is the correct explanation of (A).
Explanation:
Good and positive motivation in the organisation helps to achieve higher levels of performance as motivated employees contribute their maximum efforts for organisational goals.
Question 5.
Assertion (A): Maslow’s Theory focuses on the needs as the basis for motivation.
Reason (R): Motivation theory helps managers to realise that need level of employee should be identified to provide motivation to them.
Answer:
(A) Both (A) and (R) are true, and (R) is the correct explanation of (A).
Explanation:
Maslow’s hierarchy of needs is a theory by Abraham Maslow, which puts forward that people are motivated by five basic categories of needs: physiological, safety, love, esteem, and self-actualization.
Question 6.
Assertion (A): A leader maintains personal relations and helps followers in fulfilling their needs.
Reason (R): A leader handles conflicts effectively and does not allow adverse effects resulting from the conflicts.
Answer:
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
Explanation:
A good leader always allows his followers to ventilate their feelings and disagreement but persuades them by giving suitable clarifications.
Question 7.
Assertion (A): Communication provides needed information for decision making.
Reason (R): Communication acts as basis of planning.
Answer:
(C) (A) is true, but (R) is false.
Explanation:
Communication acts as basis off coordination. It provides coordination among departments, activities and persons in the organisation. Such coordination is provided by explaining about organisational goals, the mode I of their achievement and inter relationships between different individuals, etc.
Case-Bassd MCQs
I. Read the following text and answer the following questions on the basis of the same:
Mr. Sunil Diali is a safety officer in a reputed PSU sector ECL. He supervises the workers towards the predetermined goals of the organisation and directs how to eradicate unsafe practices of inundation, fire breakouts, existence of inflammable gases, etc. On one such instances there was huge fire breakout in the underground mines and the workers morale was down and demotivated because of several risk hazards.
Mr. Diali observed the whole situation and consulted with all his workers and constantly monitored, guided and inspired them to integrate their efforts and accept the situation as a challenge and take adequate safety measures for fire extinguish and subsidizing its effects. Thereby, production turnover was outstanding and outperformed other subsidiaries. Mr. Diali was recognized with Bravery Award from CIL.
Question 1.
Mr. Diali worked towards predetermined goals of the organization. Which important function of directing is addressed here?
(A) Means of motivation
(B) Initiates action
(C) Facilitate change
(D) Brings stability
Answer:`
(C) Facilitate change
Explanation:
Directing is the starting point of action. It initiates action based on planning,organising and staffing. Action is initiated when the managers provide direction to their subordinates for carrying out the task. Therefore, the directing function provides a set of guidelines to the employees on how to start working towards achieving the goals of the organisation.
Question 2.
Mr. Diali consulted with all his workers, he listened to their opinions. Which form of leadership is identified here?
(A) Laissez-faire
(B) Autocratic
(C) Democratic
(D) Free-rein
Answer:
(C) (A) is true, but (R) is false.
Explanation:
It refers to a style where the leader consults its subordinates before taking the final decision.
Question 3.
Bravery award is………………………………….. form of non-financial incentive.
(A) Status
(B) Job security
(C) Career advancement
(D) Employee recognition
Answer:
(C) (A) is true, but (R) is false.
Explanation:
Recognition means acknowledge-ment with a show of appreciation. When such appreciation is given to the work performed by employees, they feel motivated to perform at higher level.
Question 4.
Under Maslow’s hierarchy need theory which need of Mr. Diali has been met through respect and recognition among other employees?
(A) Self-Actualization need
(B) Safety and security needs
(C) Esteem needs
(D) Physiological needs
Answer:
(C) (A) is true, but (R) is false.
Explanation:
At the fourth level in Maslow’s hierarchy is the need for appreciation and respect. When the needs at the bottom three levels have been satisfied, the esteem needs begin to play a more prominent role in motivating behaviour.
II. Read the following text and answer the questions given below:
Hema is a permanent employee of a very large company called Global Pvt. Ltd. She has been working with the company for the last 5 years and is now eligible for retirement benefits as well. She likes her work and performs her responsibilities with due diligence. She has always displayed utmost dedication while being at work. As per the job agreement, she had to work for 40 hours per week and was free to work overtime. Hema worked overtime during the weekdays and on some occasions, she also used to work on weekends for 8 to 10 hours. On account of which she fell sick and had to take leave from her work as she got hospitalized for a fairly long period of time.
The company did not show any concern and neither did it enquire about her health. She realised that on one hand, she was able to fulfill only some of her needs as she only had the stability of income and pension plans since she had completed 5 years already with the organization. On the other hand some other needs still remained unfulfilled which she realized on account of the indifferent attitude of the company during her sickness. Thus, Hema felt that though her most basic needs are being met as per Maslow’s need hierarchy theory, she has a long way to go before her highest level needs are met.
Question 1.
Which of the following need of Hema is being fulfilled?
(A) Security needs
(B) Belongingness needs
(C) Esteem needs
(D) All of the above
Answer:
(A) Security needs
Explanation:
Once an individual’s physiological needs are satisfied, the needs for security and safety become salient. People want to experience order, predictability and control in their lives. These needs can be fulfilled by the family and society (e.g. police, schools, business and medical care).
Question 2.
Which need of Hema is not being fulfilled ?
(A) Belongingness Needs
(B) Esteem Needs
(C) Both (A) and (B)
(D) Neither (A) nor (B)
Answer:
(C) Both (A) and (B)
Question 3.
In the light of the above case, what are the most basic needs of Hema known as?
(A) Safety needs
(B) Affiliation needs
(C) Physiological needs
(D) Self-actualization Needs
Answer:
(C) Physiological needs
Explanation:
These refer to basic physical needs like drinking when thirsty or eating when hungry.
Question 4.
In the light of the above case, which is the highest level of needs of Hema which she believes will take a fairly long time to fulfill?
(A) Security needs
(B) Belongingness needs
(C) Esteem needs
(D) Self-actualization needs
Answer:
(D) Self-actualization needs
Explanation:
Self actualisation needs are concerned with becoming what a person is capable of becoming. These needs include need for growth, self fulfillment, etc.
III. Read the following text and answer the questions given below:
Zeba Ltd., an e-commerce company operating for the past 10 years, is a company which strongly believes in motivating its employees by offering them various incentives. It is so because they are very focused on their goals and objectives and want their people to improve their performance because there is a lot of competition in the market and Zeba Ltd. has the vision to become the market leader in the next 5 years. Aman, who is an alumnus of IIM Ahmedabad and has done his specialization in Marketing, is a marketing employee employed with the company for the last 3 years has often been rewarded with a pay hike for his growing performance.
Samay, who is a Chartered Accountant and has been working in the company for the last 7 years, is from the finance department and has been allotted some shares by the management in lieu of various incentives payable in cash for his continuous efforts towards ensuring timely availability of funds and their effective utilization at all times. Aadvika, who recently graduated from FMS Delhi, is working in the Human Resources department of the company and joined as a contractual employee but is now on the payrolls of the company.The company also organizes annual functions to provide public appreciation to its high performers as it strongly believes in uplifting their spirits towards working for the company as well as preventing them from joining their competitors.
Question 1.
What type of incentive has been provided to Aman?
(A) Profit sharing
(B) Bonus
(C) Pay and allowances
(D) Stock option
Answer:
(C) Pay and allowances
Explanation:
For every employee, salary is the basic monetary incentive. It includes basic pay, dearness allowance and other allowances. Salary system consists of regular increments in the pay every year and enhancement of allowances from time-to-time.
Question 2.
What type of incentive has been provided to Samay?
(A) Retirement benefits
(B) Perquisites
(C) Pay and allowances
(D) Co-partnership
Answer:
(D) Co-partnership
Explanation:
Under these incentive schemes, employees are offered company shares at a set price which is lower than market price. Sometimes, management may allot shares in line of various incentives payable in cash.
Question 3.
What type of incentive has been provided to Aadvika?
(A) Job enrichment
(B) Job security
(C) Employee participation
(D) Employee empowerment
Answer:
(B) Job security
Explanation:
Employees want their job to be secure. They want certain stability about future income and work so that they do not feel worried on these aspects and work with greater zeal.
Question 4.
What type of incentive does the company provide by organizing annual functions to provide public appreciation to its high performers?
(A) Employee recognition programmes
(B) Job security
(C) Career advancement opportunity
(D) Employee empowerment .
Answer:
(A) Employee recognition programmes
Explanation:
Every employee wants to be considered as an important part of the organisation. Work of an organisation should be distributed in such a way that every employee feels that his work is yield and he is capable to do that work. This motivates the worker and he works hard and in a responsible manner.
IV. Read the following text and answer the questions given below:
ABC Ltd. is a company which is successfully running in the insurance sector for the past 15 years. It is one of the leading companies and Mr. Ghosh, the Zonal Sales Head has been working in the company for the past 8 years spearheading its sales continuously. He has a wide and rich experience in the insurance sector and has worked with two other major insurance companies previously. In the company, the employees always feel that they are under enormous unnecessary stress, as their manager Mr. Ghosh does not provide any information about future plans but simply instructs them what to do. He also does not listen to any of the suggestions given by the subordinates.
Mr. Ghosh does not provide any flexibility to his subordinates; he is extremely rigid while taking decisions and does not like to be interrupted. Thus, he is extremely unpopular as a manager due to his leadership style. But Mr. Ghosh strongly believes in his style of leadership and has seen effective results on account of this. He has been able to increase the sales number of insurance policies in the last quarter of the financial year for the past three years in a row and thus has been able to meet the annual sales targets successfully. On account of this, he has been awarded the ‘Best Employee’ Trophy for two years by the management.
Question 1.
What is the leadership style of the manager, Mr. Ghosh?
(A) Autocratic
(B) Democratic
(C) Laissezfaire
(D) Participative
Answer:
(A) Autocratic
Explanation:
An autocratic leader gives orders and expects his subordinates to obey those orders. If a manager is following this style, then communication is only one-way with the subordinate only acting according to the command given by the manager.
Question 2.
Citing from the above paragraph, which of the following features does Mr. Ghosh depict in his leadership style identified in Question l. above ?
(A) Such a leader does not change or wish to be contradicted.
(B) Such a leader respects the other’s opinion and supports his subordinates.
(C) Such a leader gives a high degree of independence to his followers.
(D) All of the above
Answer:
(A) Such a leader does not change or wish to be contradicted.
Question 3.
Quoting lines from the paragraph, in which circumstances has Mr. Ghosh’s leadership style proved effective?
(A) In meeting the annual sales target.
(B) In increasing his team’s productivity in the last quarter.
(C) Both (A) and (B)
(D) Neither (A) nor (B)
Answer:
(C) Both (A) and (B)
Question 4.
What is the nature of communication in the leadership style of Mr. Ghosh identified in Q 1. above?
(A) Informal and Two-way
(B) Informal and One-way
(C) Formal and Two-way
(D) Formal and One-way
Answer:
(D) Formal and One-way