Letter of Complaint Class 11 Format, Topics, Samples

Letter of Complaint Class 11

This grammar section explains English Grammar in a clear and simple way. There are example sentences to show how the language is used. Students can also read NCERT Solutions for Class 11 English to get good marks in CBSE Board Exams.

Letter of Complaint Class 11 Format, Topics, Samples

Question 1.
You read in a newspaper the news ‘An Old Couple Murdered in South Delhi’. You decide to write a letter to the Commissioner of Police, complaining against the rising rate of crime against the old people. Write the letter giving suggestions for the security of the elderly. You are Aanchal of B-6/12, Phase I, Ashok Vihar.
Answer:

B6/12 Phase I
Ashok Vihar
Delhi 110052

3 March 20XX

The Commissioner of Police
Delhi Police
Police Headquarters
ITO
New Delhi 110002

Dear Sir

Sub: Crime Against the Aged

Through the letter, I want to raise the issue of the rising crime and violence against the aged. Every other day, we hear of the murder or robbing of the elderly. There have been even some cases of the old women living alone being raped.

I feel police can do a lot to make the aged feel secure in their homes. Beat constables should be instructed to visit the old and the aged single people from time to time. There can be a special phone number at every police station for the use of the aged. The police officers and constables . should be given special training to be sensitive to the needs of the aged.

I hope the police department will take some effective measures soon to prevent crime against the aged.

Thanking you

Yours faithfully Aanchal

Question 2.
Write a letter to the Chief Post Master, General Post Officer, Lucknow complaining of late delivery of letters causing a lot of inconvenience to you. You are Meena/Mohit of 21, Babuganj, Lucknow.
Answer:

21, Babuganj
Lucknow 2260XX

12 January 20XX

The Chief Post Master
General Post Office
Lucknow 2260XX

Dear Sir

Subject: Late delivery of letters

I am writing to you in great anguish on a subject which should be treated on top priority by you and your department.

I am suffering a lot of inconvenience due to the late delivery of letters for no fault of mine. Letters reach me as late as a month from the date of receipt at Lucknow post office. I lost a job opportunity as the interview call was received a week after it was held.

I have earlier complained to the Post Master, Babuganj, but to no avail. I now request you to look into the matter and remedy the situation.

Yours faithfully
Meena

Question 3.
You are Ansh / Anshu of 15, Alipur Road, Delhi. Write a letter to the Municipal Commissioner
about the insanitary conditions of your locality. [NCT 2009]
Answer:

15, Alipur Road
Delhi 1100XX

3 November 20XX

The Municipal Commissioner
Civil Lines
Delhi 1100XX

Dear Sir

Subject: Insanitary Conditions in the Locality

Value Points:

  •  choked overflowing drains
  • garbage on roads
  • choked sewers
  • foul smell

(Develop these points into complete sentences.)
I request for an early action.

Thanking you

Yours faithfully
Anshu

Question 4.
You are Rahul/Rani of 246, Andrews Park, New Delhi. Your telephone is out of order for the last
fortnight. You have made many complaints to the local office but in vain. Write a letter of complaint to the General Manager, Mahanagar Telephone Nigam Ltd. [KVS 2007]
Answer:

246, Andrews Park
New Delhi

12 July 20XX

The General Manager
Mahanagar Telephone Nigam Ltd.
Connaught Place
Delhi 1100XX

Dear Sir

Subject: Non-functioning of Telephone No. 2701XXXX

It is out of desperation that I am forced to write to you.

My telephone no. 2701XXXX has been out of order for the last fortnight. The first monsoon showers and the subsequent flooding has caused my phone to stop functioning. Since then, I have made several complaints to the Assistant Engineer, Area Manager and the Zonal Manager but the fault has not been rectified.

I request you to kindly look into the matter and give the necessary instructions so that my telephone is restored. I also request you to waive the charges for the fortnight in which my phone was not functional.

Hoping for a positive response.

Yours faithfully
Rani

Question 5.
You have taken broadband facility from the MTNL, but the service is far from satisfactory. The connection is weak and often not available.

Write a letter to the Manager asking him to remedy the fault. Make up the necessary details signing as Vidya Bhushan/Vidya Rani.
Answer:

1259, S.P. Block
Sector 5
Rohini
New Delhi

13 December 20XX

The Manager
MTNL
47/2, Rohini
Delhi 1100XX

Dear Sir

Subject: Faulty broadband connection on phone No. 2702XXXX

I took a broadband connection on my MTNL telephone no 2702XXXX in October 20XX. I regret to say that the service provided by you is far from satisfactory.

The modem given to me is unable to hold the connection for more than fifteen minutes. This causes service impairment in my work. Besides, often the connection gets weak and I lose the net in the middle of my work. Worst, sometimes I am not able to get the internet connectivity at all.
I request you to kindly look into the matter and make the broadband usable.

Hoping for an early action,

Yours faithfully

Vidya Bhushan

Question 6.
You are greatly disturbed by loudspeakers blaring at high volume particularly during festival times. Private functions, exhibitions and fairs, and religious occasions make use of loudspeakers without caring for the peace of local residents. Write a letter to the Superintendent of Police of your area requesting him to strictly enforce the law which prohibits the use of loudspeakers beyond 11 p.m. You are Rishiraj Narain, living at R-25, Sector 14, R.K.Puram, New Delhi.
Answer:

(Complete the outlines given in the second para to make full sentences.)
R-25, Sector 14
R.K. Puram
New Delhi

2 June 20XX

The Superintendent of Police
R.K. Puram Police Station
New Delhi

Dear Sir

Subject: Complaint about blaring of loudspeakers

I wish to draw your attention to the gross violation of the peace of local residents by the blaring of loudspeakers.

(Develop these points)
Festival season is coming-fairs, exhibitions, religious gatherings, marriages-all use loudspeakers late into the night. People cannot sleep, students cannot study-working people suffer most.

I request you to strictly enforce the rules that forbid the use of loudspeakers beyond 11 p.m. Peace cannot be restored unless the police takes strict measures.

Hopefully some action will be taken in this matter.

Yours faithfully
Rishiraj Narain
(a concerned citizen)

Question 7.
As Avinash Aneja, Librarian, you had ordered two sets each of World History in Pictures (5 Vols.), Nature Study (16 Vols.) and The Story of Science (16 Vols.) from M/s Universal Book Suppliers, 14, Gali Ram Nath, Chandni Chowk, Delhi. Unfortunately, on receiving the books, you found that some volumes were missing in the sets and some were damaged. Write a letter complaining about the defective, deficient supply and ask them to rectify this situation. This order had been placed by you for the library of your school, Vivekanand Senior Secondary School, Vikaspuri, Delhi.
Answer:

Your Ref. UBS/13/06
Our Ref. VSS/DE/06/XX
Vivekanand Senior Secondary School
A Block
Vikaspuri 1100XX

10 July 20XX

M/s Universal Book Suppliers
14, Gali Ram Nath
Chandni Chowk
Delhi 1100XX

Dear Sir

Subject: Complaint about defective and deficient supply of books

We have received a parcel containing the books ordered by us in our letter of 4 December 20XX, ref.no. UBS/13/06.

I want to point out here that the order has not been complied with completely and no set is complete. Unfortunately, due to oversight Vol. no. 3 in World History in Pictures, Vols. 7 and 8 in Nature Study and Vol. 13 in The Story of Science are missing. Further, Vol. 2 in Nature Study is damaged and in Vol. 10 in The Story of Science, pages 228 to 258 are missing.

It is extremely distressing to find such carelessness from a reputable bookseller like you. Kindly supply the missing volumes and replace the defective and damaged ones at the earliest.

Hoping for an early response.

Yours faithfully
Avinash Aneja
Librarian

Question 8.
You are Anuj/Anuja of 10, Panchali Nagar, Delhi. Last month you purchased an automatic Wingsung washing machine from Grand Electronics, against a warranty of two years. For one month, it worked well. Now you find that it is making an unbearable noise and clothes are not washed properly. Write a letter to the Manager of Grand Electronics, complaining about your problem and requesting him to replace the machine immediately.
Answer:

10, Panchali Nagar
Delhi 1100XX

20 December 20XX

The Manager
Grand Electronics
Netaji Subhash Palace
New Delhi 1100XX

Dear Sir

Subject: Complaint about the faulty washing machine

I bought a Wingsung washing machine, model no. LVX20 from your shop on 24th November 20XX during the special Festive Sale. I am extremely sorry to state that within a month the machine has started malfunctioning.

The machine makes a peculiar rattling sound when spinning. Day by day the sound is getting louder. At the end of the wash, the clothes are almost as dirty as before. It is a waste of expensive detergent powder, electricity, labour and time.

Since the fault has occurred within the warranty period, I request you to kindly replace the machine. I am enclosing the photocopies of the bill of purchase and the warranty card.
I hope you will take an early action and do the needful.

Yours faithfully
Anuj
Encl: (i) Copy of Bill No. 23456 WM
(ii) Copy of warranty card

Question 9.
You are Kanchan / Kavi staying at 12 Vaibhav Apartments, New Delhi. Last month you purchased a computer from K V Dealers, Gandhi Market, New Delhi with a warranty of 2 years; All of a sudden it has stopped functioning. Write a letter to the dealer complaining about it and requesting to replace it against the warranty that goes with it.
Answer:

12, Vaibhav Apartments
New Delhi

19 April 20XX

The Manager
KV Dealers
Gandhi Market
New Delhi 1100XX

Dear Sir

Subject: Complaint about compac computer

I bought a Compac P.C. No. B-43z from your store on 4th February 20XX. I regret to say that it has now stoppbd working.

The problem seems to be in the CPU as I am unable to start the computer. I request you to replace . this defective piece as it is well within the guarantee period.

Hope an early action is taken.

Yours faithfully
Kavi
Encl. 1. Copy of warranty card
2. Copy of Bill No. 5279 PC

Question 10.
You are Suresh Mathur. You bought a scooter manufactured by XYZ Company from Pinky Automobiles Ltd., Industrial Area, Chandigarh. You were told the scooter is of superior quality and that the parts were easily available. However, three months after you purchased the scooter, the brakes failed, gears stopped working and petrol tank started leaking. You took the scooter to various repair shops. Almost all of them have told you that the spare parts are not available. Write to XYZ company asking them to either replace the scooter or send you the spare parts.
Answer:

C-21, Sector 14
Chandigarh

21 December 20XX

The Manager
XYZ Company
Pinky Automobiles Ltd
Industrial Area
Chandigarh

Dear Sir

Subject: Complaint regarding scooter

This is to bring to your notice the problems that I am facing with my new scooter LX2100, of XYZ company, purchased from you on 7th Sept, 20XX.

I was assured of the excellent quality of the scooter by you. Unfortunately within three months of purchase, I have started facing problems. The brakes have started to give trouble and have led to a minor accident. Then the gears have started slipping and I have lost control of the power and speed of my vehicle. The leak in the petrol tank is the last straw. Now, I am unable to take my scooter on the road. I was assured that the parts of this scooter are easily available. In this matter too, your claims have proved false. I have not been able not find any genuine spare parts.

I request you to kindly solve my problem. The scooter is still within the guarantee period. Kindly take away this defective piece and replace it at the earliest.

I expect you to send your mechanic to see the things for himself.

Hoping for a quick response,

Yours faithfully
Suresh Mathur

Question 11.
You are Manish/Manisha Verma living at 59, Saraswati Enclave, Sector 9, Rohini, Delhi. You had taken a tour to Badrinath, Kedarnath and Haridwar conducted by Ideal Pilgrim Tours and Travels, D-22, Connaqght Place, New Delhi. During the trip you found the arrangements for stay unsatisfactory, the buses uncomfortable and the drivers and conductors rude. Write a letter to the manager complaining about these problems faced by you and your family.
Answer:

59, Saraswati Enclave
Sector 9
Rohini
Delhi 110085

2 November 20XX

The Manager
Ideal Pilgrim Tours and Travels
D-22, Connaught Place
New Delhi 110001

Dear Sir

Subject: Complaint about the tour arrangements

My family and I have just returned from a tour of Haridwar, Badrinath and Kedarnath, conducted by your company. I regret to say that it was not a happy experience.

Though we paid for deluxe air-conditioned buses, we did not find them comfortable. The air conditioning did not work; seat cushions were torn and damaged. Staying arrangements were comfortable but service was poor-no blankets till midnight. The worst and the most unfortunate, part was the rudeness of the bus driver and the conductor.

Please rectify these problems at the earliest to make the tours truly enjoyable.

With best wishes

Yours faithfully
Manish Verma

Business Letter Class 11 Format, Topics, Samples

Business Letter Class 11

This grammar section explains English Grammar in a clear and simple way. There are example sentences to show how the language is used. Students can also read NCERT Solutions for Class 11 English to get good marks in CBSE Board Exams.

Business Letter Class 11 Format, Topics, Samples

1. Business Letters: Inquiries and Replies:

Question 1.
Your are Raj/Rani, living at 3, K.B. Road Delhi. You read an advertisement about an online Course in Accountancy. Through Computers, being run by Accounts Experts Institute, Patel Road, Delhi. Write a letter to the advertiser seeking all the relevent information about the course, [NCT 2018]

Answer:
3, K.B. Road
Delhi 1100XX
The Director
Accounts Experts Institute,
Patel Road,
Delhi 1100XX
Dear Sir
Subject: Course in Accountancy

This is with reference to your advertisement on line about the short term course in Accountancy offered by your institute.

Kindly let me know if your institute is recognised by any university. Further, what is the duration and the fee of this course? Please let me know if hard copies of the study material will be available along with the on line subject matter. Also, if there is a contract programme and if so, of what duration.

I shall be extremely thankful for an early response by email or by post.

With best wishes

Yours faithfully
Raj

Business Letter Writing Class 11 Format, Topics, Sample 1
Business Letter Writing Class 11 Format, Topics, Sample 2

Question 2.
Your younger brother is an extremely good looking and smart kid. Your parents are considering modelling offers for him. You come across the following advertisement and find it attractive enough to make enquiries.

Cute children required earliest for TV and magazine ad. of children’s products, soft drinks. Serial openings offered. Contact Townspeople, M-54, Greater Kailash, New Delhi

Write a letter as the father seeking details about assignments, stating your terms and conditions and giving information about the child. Enclose photographs. Sign as Ramesh Sharma. You are living at 14, S-Block, Sector 12, Noida.
Answer:

14 S-Block
Sector 12
Noida 201XXX

11 November 20XX

The Manager
Towns people
M-54, Greater Kailash
New Delhi 1100XX

Dear Sir

Subject: Enquiry about the modelling assignment

This is in reference to your advertisement in the Times of India dated Nov. 9,20XX inviting attractive children to act as models.

My son is eight years old and is extremely good looking. He is very intelligent and cqn easily follow instructions. He is a student of class III and has taken part in many school functions. I am enclosing four photographs of my son taken from different angles. I would like him to be a model for your company.

In case you find the photographs suitable, please let me have the details of your offer.

With best wishes
Yours faithfully
Ramesh Sharma
Ends: 4 Photographs

Question 3.
Write a reply to the above enquiry.
Answer:
Townspeople
M-54 Greater Kailash
New Delhi

Nov. 17, 20XX

Mr Ramesh Sharma
14 S-Block
Sector 12
Noida 201301

Dear Mr Sharma

Subject: Child Model

I thank you for your letter dated Nov. 11, 20XX and the interest you have shown in our firm. I am pleased to inform you that our panel of advertising executives thought highly of your son’s photographs. He is a very photogenic child and may serve our purpose.

To answer your query, I would like to tell you about our firm. We are a reputable ad agency and are currently handling the advertising campaign of Food and Drinks Ltd., a well-known multinational company. I suggest that you bring the child to our office next Sunday so that we may speak to him and know more about him. We shall put him through some easy exercises. In case he performs to our satisfaction, we shall make you our offer.

Please let me know if you would like to meet us on some other day. Hoping to hear from you soon.

Yours sincerely
Aakash Saxena
(Creative Manager)

Question 4.
You wish to buy an inverter to cope with frequent powercuts. Write a letter to Plaza Batteries, 55, Pataiiputra Road, Patna, asking them if they supply branded inverters or those manufactured in their own factory. Ask about voltage, number of batteries, expected life, guarantee, price and other relevant details.
You are Krishna Kant/Kamini living at 42, Model Town, Gaya, Bihar.
Answer:

42 Model Town
Gaya
Bihar
4 March 20XX

The Manager
Plaza Batteries
55, Pataliputra Road
Patna

Dear Sir

Subject: Enquiry about inverters

I came across your advertisement in the Patna Times of 1st March 20XX announcing the availability of inverters at your showroom. I am interested in buying one for my house.

Please let me know what voltage I will need to run four tubelights, four fans and one television. Will I need two batteries for the purpose or will one be sufficient? Let me also know if there is a guarantee or a warranty on your inverters.

The most important enquiry is regarding the brand of the inverters. Do you sell branded ones or those manufactured locally? I would also like to know the various prices and the discounts offered by you.

Kindly reply at the earliest, so that I may take a decision regarding the purchase.

Yours faithfully
Krishna Kant

Question 5.
Your family has to shift from Delhi to Chennai. You need the services of a professional packing and moving company. You see the following advertisement in a newspaper.

Decent Packers-worldwide packing, shifting, transport-road, air, sea, Insurance household/ car, door to door service. Contact Manager: 1469, D Block, Connaught Place, New Delhi.

Write a letter to the Manager enquiring about special packing for expensive glassware, electronic goods, charges for moving your entire household goods by road and the time the goods would take to reach Chennai. Sign as Krishna Kant/Krishna Kumari. Your, address is 18 B, Self-Financing Flats, Alaknanda Colony, New Delhi.
Answer:

18B Self-Financing Flats
Alaknanda Colony
New Delhi

21 February 20XX

The Manager
Decent Packers
1469, D Block
Connaught Place
New Delhi 110001

Dear Sir

Subject: Packing and transporting household goods from Delhi to Chennai

This is with reference to your advertisement in the Times of India dated 18 th February 20XX. Kindly let me know if your company can handle my goods to my specifications.

I would like to know if you have any special packing arrangements for expensive crystalware, glassware, chandeliers and delicate porcelain items. Please let me know if you can pack electronic goods and safely transport them. Also, write what would be your charges for packing and transporting my household goods. In all, my possessions will be about one truck load. Indicate how long the goods will take to reach Chennai. On hearing from you, I shall be able to finalise my plans. Expecting an early response.

Yours faithfully
Krishna Kant

Question 6.
Write a reply to the above enquiry describing special packing, offering a discount if a car is also sent.

Answer:
Ref. PT/21 Feb/DC
Decent Packers
1469, D Block
Connaught Place
New Delhi 110001

1 March 20XX

Mr Krishna Kant
18-B, Self-Financing Flats
Alaknanda Colony
New Delhi 110019

Dear Sir

Subject: Transporting goods from Delhi to Chennai

I thank you for your letter dated 21st February 20XX expressing interest in the services offered by our company. I would like to assure you that we handle the job to our customer’s satisfaction. We have special thermocol packing for storing and moving glass and crystal and porcelain items. Your chandeliers will be dismantled and packed carefully and reassembled by our staff on reaching Chennai. We handle electronic items very frequently and take special care while transporting them. Our executive can visit you on a day and time convenient to you. He will give you our quotations on inspecting your household goods. We shall offer a discount of 5% if you transport your car through us.

I shall be happy to answer any further questions you may have. Please let us know when our executive may visit you to finalise the deal.

With best wishes,

Yours sincerely
Ramesh Nagpal
(Manager)

Question 7.
You have given a portion of your house on rent to a young man. Recently you have noticed some undesirable strangers visiting him. He is frequently out of town for days at a stretch. You are suspicious, but do not wish to go to the police. Write a letter to a private detective agency enquiring if they can undertake an investigation and their charges for the same. You should not reveal the entire situation in the letter but suggest that the investigation may have to be done outside your city also. The name of the agency is Discreet Services at 45, Ashok Nagar, Business Complex, Himalaya Plaza, Simla. Sign as Hamid Khan. Your address is R-15, Gandhi Nagar, Simla.
Answer:

R-15, Gandhi Nagar
Simla

2 May 20XX

Discreet Services
45, Ashok Nagar
Business Complex
Himalaya Plaza
Simla

Dear Sir

Subject: Enquiry about detection charges

I have come to know of your firm through some business associates who have used your services. I need your Kelp in the following matter.

Kindly let me know if you can obtain for me complete information about an individual whose activities appear suspicious to me. I must mention that the enquiry has to be absolutely confidential. You may have to go out of Simla for these inquiries. Please let me know your charges for the assignment.

Hoping for an early response.

Yours faithfully
Hamid Khan

Question 8.
Write a reply to the above enquiry promising secrecy in investigation and speedy result.
Answer:

Ref. Id.Per/21/XX
Discreet Services
45, Ashok Nagar
Business Complex
Himalaya Plaza

Simla

10 May 20XX

Mr. Hamid Khan
R-15, Gandhi Nagar
Simla

Sir

Subject: Your letter regarding your tenant

We thank you for your letter dated 2nd May 20XX and for the interest you have shown in our firm.

We would like to assure you that obtaining information about any individual is not difficult at all for us. We handle such cases frequently and successfully. Further, we can assure you that we will not take too long over such an assignment. However, you will have to give us some more information about the person, his photograph, if possible, and any known contacts. We shall need an advance deposit of ₹ 10,000. If no extraordinary expenses are involved, our total charges will be ₹ 25,000. We would like to assure you of our efficient services.

Awaiting instructions from you,

Yours sincerely
Avinash Kapur

Question 9.
As Avinash Aneja, Librarian of Swami Vivekanand Sr. Secondary School, Vikaspuri, Delhi, you have to buy dictionaries and encyclopaedia. Write a letter to M/s Universal Book Suppliers, 14, Gali Ram Nath, Chandni Chowk, Delhi, asking for a list of such books available with them, their publishers, special discounts for institutions, time taken for delivery and the mode of payment acceptable to them.
Answer:

Ref-U.B.S./En.Div./01/XX
Swami Vivekanand Sr. Secondary School
Vikaspuri
Delhi

10 February 20XX

M/s Universal Book Suppliers
14 Gali Ram Nath
Chandni Chowk
Delhi 110006

Dear Sir

Subject: Order for books

We are interested in ordering some dictionaries and encyclopaedia for our newly established library. We would appreciate if you could tell us about the encyclopaedia, preferably illustrated, for children of middle level. Kindly let me know if you have Websters Illustrated Junior Encyclopaedia (8 Vols.) and Oxford Dictionary (latest edition). Please send me a list of such books along with the publishers’ names and prices. We would like to know what discount you will offer to us as an institution and whether you will accept payment by cheque. Please write how much time you will take to make the delivery.

Looking forward to an early response.

Yours faithfully
Avinash Aneja
(Librarian)

Question 10.
Write a reply to the above enquiiy giving the necessary information.
Answer:

Our Ref. s.V.s.s./d.e./01/XX
Your Ref. U.B.S./En.Div./01/XX
M/s Universal Book Suppliers
14, Gali Ram Nath
Chandni Chowk
Delhi 110006

1 March 20XX
The Librarian
Swami Vivekanand Sr. Secondary School
Vikaspuri
Delhi 1100XX

Dear Sir

Subject: Information regarding books

We thank you for your letter of 10th February 20XX and are happy to furnish the information you need.

We deal in educational books and therefore stock dictionaries and encyclopaedia brought out by Indian as well as foreign publishers. We have books for all age groups, suitable for primary, middle or senior classes. As desired by you, we are enclosing our catalogue which gives information about publishers and prices.

We shall offer you 10% discount, as given to institutions. Your books will be delivered in about two weeks’ time after we receive your order. We accept payment by demand draft only.

We hope our terms meet your approval and we receive your order soon.

Yours faithfully
R. Krishnan
(Manager)

Question 11.
You are Manish/Manisha Verma living at 59, Saraswati Enclave, Sector-9, Rohini. You wish to make a pilgrimage to Badrinath, Kedarnath and Haridwajr with your family of four. Write a letter to Ideal Pilgrims Tours and Travels, D 22, Connaught Place, New Delhi enquiring about the schedule of their conducted tours by deluxe buses to these places. Ask about the charges, staying and boarding arrangements and the total time needed for the tour.
Answer:

59, Saraswati Enclave
Sector 9
Rohini
Delhi 110085

5 March 20XX

The Manager
Ideal Pilgrims Tours and Travels
D 22, Connaught Place
New Delhi 110001

Dear Sir

Subject: Inquiry about the package tour

Please refer to your advertisement in the Times of India dated 3rd March 20XX where you have described the package tour to Badrinath, Kedarnath and Haridwar. I am interested in making this trip with my wife and two children. Please let me have some information regarding your package. Please let me know if you have a tour planned for middle, late October or early November. I would like-to know about the kind of boarding and lodging facilities provided by you. How much time will you provide at each of these places, and what will be the total duration of the trip? Am I entitled to student discount for my children or a group discount for the party? Please send me a brochure, if possible.

I shall book the tour with you if your terms and dates suit me.

Expecting an early response,

Yours faithfully
Manish Verma

Question 12.
Write a reply to this enquiry giving the necessary details.
Answer:

Our Ref. HBK/31/XX
Ideal Pilgrims Tours and Travels
D 22, Connaught Place
New Delhi 110001

15 March 20XX

Manish Verma
59, Saraswati Enclave
Sector 9
Rohini
Delhi 110085
Dear Sir

Subject: Information about the travel package

Thanks for the interest shown by you in our travel package. I thank you for your letter of 5th March 20XX.

The total duration of our tour to Haridwar, Badrinath and Kedarnath is of ten days-from Delhi back to Delhi. We spend two days at Haridwar, two at Badrinath and three at Kedarnath. The remaining time is taken in travelling. Our stay at each place is in the guest houses of Garhwal Vikas Nigam. The accommodation is comfortable. Two or more beds will be provided to a family according to its requirement. Food will be vegetarian. We shall provide you morning tea, breakfast, lunch and dinner. Total charges per adult will be ₹ 7,000 and for children below twelve years ₹ 5,500.

Our trips in October are beginning on 15th, 20th, 25th and 30th and in November on 4th and 9th and after every five days. I am enclosing a brochure as desired by you. We shall be happy to book your seats on any tour, provided you inform us well in advance.

Hoping to hear soon from you,

Yours faithfully
H.R. Narain
(Manager)
Enel. Brochure

Question 13.
You are Ashok/Ashima Mathur, of 56 H Block, Ashok Vihar, Delhi-110052. You are the owner of a restaurant and wish to expand it. For this purpose you need a loan from the HDFC Bank, Pitampura, Delhi. Write to the manager enquiring about the terms and interest rates on a loan of 5 lakhs, documents to be provided and formalities to be completed.
Answer:

Our Ref. HDFC/Loan/01/XX
56 H Block
Ashok Vihar
Delhi-110052

5 March 20XX

The Manager
HDFC Bank
Pitampura
Delhi 110034

Dear Sir

Subject: Request for loan

(introductory) I am an account holder in your bank for several years, a/c no. SB 2978.

Fixed deposits of ₹ 80,000
(Main para) I intend to expand my business- I own a restaurant ‘Evening’ at Madhuban Chowk, Pitampura-turnover of t 1 lakh per month-wish to expand-construct new building-instal air conditioners-upgrade the facilities – I request you to sanction a loan of five lakhs. (Concluding)-What documents should be provided-let me know about the formalities to be completed.

(Develop these hints into full sentences.)

Yours faithfully
Ashok Mathur

2. Business Letters: Placing Orders

1. Your school, Vandana Public School, Dayanand Vihar, Chandigarh, requires some musical instruments. Write a letter to Saraswati Musical Pvt. Ltd. Shahadara placing an order for the same, on the behalf of the school principal. (120-150 words) [NCT 2018]
Answer:

Vandana Public School
Dayanand Vihar
Chandigarh 1600XX

4 April 20XX

Sarswati Musical Pvt. Ltd.
Shahdara
Delhi 1100XX

Dear Sir

Subject: Order for musical instruments

I am pleased to inform you that our meeting with your representative proved to be most satisfactory.

In consultation with our Music Department, am placing an order for the purchase of the following musical instruments.

1. Harmonium
2. Tabla
3. Sitar
4. Dholak
2 piece
2 pairs
1 piece
2 piece

Kindly arrange to have these delivered at the earliest in undamaged condition. As per our conversation. I am enclosing a cheque of ₹5000/- as advance payment. The balance will be paid on receipt of the instruments.

With best wishes

Yours faithfully
Namita Sinha
(Namita Sinha)
Enel. Cheque No. A 23456789 for ₹5000/-

Question 2.
You are Riyazzuddin/ Riya, the Secretary of your school sports club. On behalf of the school Principal, write a letter to the Sales Manager of Delhi Sports Store, Murad Nagar, placing an order for sports equipment – cricket bats, balls, volleyballs, rackets, etc. [NCT 2015]
Answer:

Kendriya Vidyalaya No. 5
Murad Nagar XXXXXX

15 January 20XX

The Sales Manager
Delhi Sports Store
Murad Nagar XXXXXX
Dear Sir

Subject: Order for Sports Equipment

I am writing to you on behalf of Mr. S. Khare, Principal, KV No.5 Murad Nagar.
We visited your store on 10 February 20XX and examined the sports equipment available with you. We would like to order the following items from your store.
1. 6 Cricket bats – full size of ‘Trail Blager’ company
2. 12 Cricket balls made by ‘Trail Blager’
3. 6 Tennis raquets, medium weight and grip made by ‘Champions’
4. 2 Volleyball nets
5. 12 Badminton raquets by ‘Champions’

As agreed upon, we would like you to deliver the equipment within a week from today.

Please find enclosed a cheque for ₹ 5000/ as advance payment. The balance will be paid on receipt of the equipment.

We hope for a satisfactory deal and that you will deliver good quality equipment within the time frame agreed upon mutually.

Thanking you

Yours faithfully
Riya
Secretary, Sports Club
Enel: Cheque no. 4560123789 for ₹ 5000/.

Question 3.
You are the manager of the restaurant ‘The Chef. Write a letter to the manager of ‘The Cottage India Emporium’ placing your order for furnishings and upholstery items for your restaurant.
Answer:

The Chef
4/3 Model Town
New Delhi 1100XX

2 March 20XX

The Manager
The Cottage India Emporium
Central Market
New Delhi 110OXX

Dear Sir

Subject: Placing order for furnishings and upholstery items

Thank you for your quotation of February 25 and the generous supply of sample along with the :
latest price list, both are well up to our expectations.

Since our requirement is urgent, kindly send the following items immediately.

Business Letter Writing Class 11 Format, Topics, Sample 3

We hope you will make arrangements for delivering the items latest by March 15, 20XX. The payment will be made in cash after adjusting 15% trade discount as specified by you. Further, it must be understood that we reserve the right to reject any item that does not correspond to the samples submitted.

Yours faithfully,
Hari Dutt
(Manager)
The Chef Restaurant

Letter of Enquiry Class 11 Format, Topics, Samples

Letter of Enquiry Class 11

This grammar section explains English Grammar in a clear and simple way. There are example sentences to show how the language is used. Students can also read NCERT Solutions for Class 11 English to get good marks in CBSE Board Exams.

Letter of Enquiry and Replies Class 11 Format, Topics, Samples

Question 1.

You are Seetha/Surya living in Bangalore. You and your friends are planning a week-long holiday. You come across the following advertisement. Select a destination of your choice. Write a letter making necessary enquiries from the tour operator before you make your final decision.
Answer:

This winter, fill your holidays with endless Masti and thrill!!
We offer exciting domestic and international holiday packages for individuals as well as groups. You decide and leave the rest to us.1. Exotic Malaysia with Singapore and Star Cruise

10 nights 11 days
₹ 54,000

2. Magical Singapore

5 nights 6 days
4,999

3.Bangkok, Pattaya + Kul + Krabi + Singapore

11 days
₹ 32,999

4. Australia (Sydney, Coral Islands, and CNS)

7 nights 8 days
₹ 67,000

5. Best of Nepal

5 nights in a 5-star Hotel
₹ 7,999

6. Exotic Goal

3 nights 4 days
₹ 3,333

For more details write to us or visit our website www.sewanathholidavs. com
Or
write to us at Sewa Nath Worldwide Holidays, 123-A, Kailash Building, Goverdhan Road, City Centre, Malegaon

Question 2.
You are Ashok/Asha Rai living at 49, S-Block, Model Town, Allahabad- 211001. You came across the following advertisement:

Homeo postal class Eng./Hindi. Practicals arranged. Prospectus free. Contact Director, Mavelil Homeo Mission, P.B. 1015, Pattom, Thiruvananthapuram-695004.

Write a letter to the Director asking for detailed information on the courses, duration, fees, assignments, local contact programmes. Request for a prospectus and enclose a self-addressed envelope.
Answer:

49, S Block
Model Town
Allahabad 21100X
Uttar Pradesh

10 March 20XX

Maveli Homeo Mission
P.B. 105, Pattom
Thiruvanthapuram 695004

Dear Sir

Subject: Inquiry regarding postal homeo course

This is with reference to your advertisement in the Times of India dated March 8,20XX about the postal homeopathic course. I am interested in joining the complete course but would like some more information.

Kindly let me know the duration of the course, as well as the total fee. I would like to know if any contact programme is held and, if held, of what duration. Kindly send a prospectus to me at the above address. I am enclosing a self-addressed envelope for the purpose.

Hoping for an early response.
Yours faithfully
Asha Rai
Enel, s.a.e.

Question 3.
Write a reply to the above enquiry.
Answer:

Maveli Homeo Mission
PB. 1015
Pattom
Thiruvanthapuram 695004
20 March 20XX
Asha Rai
49, S Block
Model Town
Allahabad 21100X
Uttar Pradesh 2110XX

Dear Madam

Thanks for your letter dated March 9, 20XX, and the interest you have taken in the courses offered by us.

The complete course of a full medical degree is of three years duration. The total charges are 120,000 payable in three installments. The first installment is of ₹ 10,000 and the subsequent of ₹ 5,000 each.

The three contact programmes will be held for a month each year. You will be expected to read the study material and submit the assignments before the contact programme begins.

As desired By you, I am enclosing a prospectus. For any additional enquiries, please contact us at any time.

With best wishes,

R.G.K. Menon
(Director)
Enel. Prospectus

Question 4.
You are Prantik/Prantika, the Secretary of the Historical Society of Nalanda Senior Secondary School, Bombay. You want to take a group of forty students of your school on a trip from Bombay to Delhi by a deluxe bus. Write a letter to Global Travels, Bombay, enquiring about their terms and conditions for package tours. You can ask about the duration of the trip, boarding and lodging charges, mode of payment, and discount available if any.
Answer:

Historical Society
Nalanda Senior Secondary School
Bombay 4000XX
3 August 20XX

The Manager
Global Travels
New Link Road
Jogeshwari (W)
Bombay 4000XX

Dear Sir

Subject: Enquiry regarding package tour to Delhi

I have received positive feedback about the package tours conducted by your company.

I intend to take a group of forty students to Delhi by a deluxe bus. The trip will be of about 20 days in October. The reason why we want to go by bus is that we want to visit cities en route to Delhi. We plan to see Ahmedabad, Baroda, Udaipur and Jaipur on way to Delhi and Mathura, Agra, Gwalior, and Indore on the return journey. We would like to stay at night at these places.

Kindly let us know if 20 days are sufficient for sightseeing in these cities and in Delhi. You will have to arrange for the deluxe bus, our boarding and lodging, and sightseeing. Also, let us know if you can make satisfactory hotel arrangements and what your charges will be. We shall expect the discount given to large groups and to students. Also, indicate what mode of payment will be acceptable to you.

I request you for an early response so that we may finalise our programme.

With best wishes,

Yours faithfully
Prantik
(Secretary)

Question 5.
You are keen to get a call centre job. You are aware that you need to improve your spoken English and get some training in personality development.

You came across the following advertisement.
Letter of Enquiry Class 11 Format, Topics, Sample 1

Write a letter to the Director asking for the course content, duration, fee, timings, and other details. You are Aniket/Nikita of 15, H.I.G, Colony, Pitampura, Delhi.
Answer:

15, H.I.G. Colony
Pitampura
Delhi 110034

15 June 20XX

The Director
Maa Sharda Education Group
Vasundhara, Sector B
Rohini
Delhi 110085

Dear Sir

Subject: Inquiry about Spoken English Courses

This is with reference to your advertisement in the Hindustan Times on 14th June,. 20XX regarding Call Centre Training. You also offer a 100% job guarantee. I would like to know some more details about the course.

I have cleared AISSE and am looking for job opportunities available to me. I am particularly interested in a personality development programme. Kindly let me know if you conduct spoken English classes independent of this course or as part of personality development. Please let me know about the duration of the course and class timings. I would also like to know the fee for the course and whether it is payable in installments. Do you offer any discounts to meritorious students?

I shall be grateful if you send me a prospectus giving these details and an admission form at the earliest.

Thanking you,

Yours faithfully
Aniket

Question 6.
A new sports complex has been inaugurated in Paschim Vihar, New Delhi. Write a letter to the Director asking for rules and procedures for obtaining membership. You also wish to know about the fee/annual charges as well as concessions offered to students. Sign as Harsh Kumar Jain of 6,
B Block Rajouri Garden, New Delhi.
Answer:

6, B Block
Rajouri Garden
New Delhi 1100XX

1 April 20XX

The Director
Sports Complex
Paschim Vihar
New Delhi 1100XX

Dear Sir

Subject: Inquiry about Securing Membership of Pashchim Vihar Sports Complex

We, the residents, are extremely proud and happy to have our own Sports Complex. I am a student of class XI, sixteen-year-old, and would like to become a member.

Kindly let me know the procedure for securing membership and whether I need to furnish some documents.

I would highly appreciate if you could let me know about the membership fee for one year and if I would be given student concession. I would like to join tennis, squash and gymnastics.

I shall be obliged if you send me a copy of the rules and regulations for the members of the Sports Complex.

Yours faithfully
Harsh Kumar Jain

Question 7.
Nehru Yuva Kendra on 7, Bahadur Shah Zafar Marg, New Delhi, is an organisation catering to the cultural needs of the youth. Write a letter to the Director, enquiring about the short-term courses/classes scheduled for the summer vacations. You are particularly interested in drama and martial arts programmes. Sign as Raghuvir Singh, 50, Daryaganj, Delhi.
Answer:

(Complete the hints given in the second para to make full sentences.)
50, Darya Ganj
Delhi 110002
2 April 20XX

The Director
Nehru Yuva Kendra
7, Bahadur Shah Zafar Marg
New Delhi 110001

Dear Sir

Subject: Enquiry about Classes and Courses

I came to know of the courses and classes conducted by you, through the Hindustan Times dated 20th April 20XX. I would like to have some more information.
(Develop these points into sentences.)
My interest -drama-Hindi and English-martial arts-Karate, Kung fu-classes/courses of what duration-evening class if possible-what expenses apart from the fee.

I request to send a prospectus of the entire summer programme.

Yours faithfully
Raghuvir Singh

Question 8.
You have a savings bank account in the State Bank of India. You have lost your passbook. Write to
the Branch Manager requesting him to get another copy of the passbook issued to you.
Answer:
14, H.I.G. Flats
Ashok Vihar
Delhi 110052

30 November 20XX

The Branch Manager
State Bank of India
27, F-Block
Connaught Place
New Delhi 110001

Dear Sir

Subject: Request for issuance of a fresh passbook

I have been holding a savings account in your branch for the past five years. My Account No. is SB 4567.

Unfortunately, on 28 November 20XX, I lost my briefcase while travelling. It contained my passbook for the above account. I request you to kindly issue me another one at the earliest. A copy of the FIR lodged by me at Ashok Vihar Police Station in enclosed.

Yours faithfully
Shayam Lai Bajaj
Enel. Copy of FIR

Active and Passive Voice Exercises With Answers for Class 11 CBSE

Active and Passive Voice Exercises With Answers for Class 11 CBSE

We can make a statement in two ways if we are using a transitive verb. We may use the active voice or the passive voice.

This grammar section explains English Grammar in a clear and simple way. There are example sentences to show how the language is used. Students can also read NCERT Solutions for Class 11 English to get good marks in CBSE Board Exams.

Active and Passive Voice Exercises With Answers for Class 11 CBSE

An idea can be expressed in either voice depending upon whether emphasis is to be placed on the doer of the action, i.e. the subject or the sufferer of the action, i.e. the object. Look at the sentences given below:

  1. The hunter killed a tiger. (Active Voice)
  2. A tiger was killed by the hunter. (Passive Voice)

In the first sentence, the subject (the hunter) is the doer of the action. This sentence is in Active Voice. In the second sentence, the subject (tiger) is the receiver of the action. Here the subject is being acted upon. This sentence is in Passive Voice. The change in the form of the verb showing whether the subject acts or is acted upon is called the Voice. A verb is said to be in the Active Voice when the person or thing denoted by the subject acts or is active. So the verb ‘killed’ in the above sentence is in the Active Voice. A verb is said to be in the Passive Voice when the person or thing denoted by the subject does not act but suffers the action done by something or someone. The verb ‘was killed’ in the second sentence is in the Passive Voice. Some more examples are given.

Active and Passive voice Class 11 Format, Examples, Samples, Topics 1

It is normal and even preferable to express actions in the active voice. In some cases, however, we use the passive voice.

(i) We do not know who has done the action:
The pedestrian was knocked down (by an unknown vehicle).
My purse was stolen (by an unknown person).

(ii) The action itself is more important than the doer:
The palace was auctioned.?
Thirty civilians were gunned down.

♦ Remember:

  1. Future continuous and perfect continuous tenses do not have passive forms.
  2. Intransitive verbs or verbs which do not have an object, cannot be expressed in the passive voice.
  3. Passive form is made by using the past participle or the third form of the verb along with a suitable form of ‘be’.
  4. The following table shows the active and passive forms of verbs in various tenses.

Active and Passive voice Class 11 Format, Examples, Samples, Topic 2

Question 1.
Change the following sentences from the Active Voice to the Passive Voice.

1. They feed the elephants at the zoo twice a day.
……………………………………………………………………………………………

2. The Prime Minister will survey the tsunami-affected areas.
……………………………………………………………………………………………

3. The author has written a special edition for children.
……………………………………………………………………………………………

4. The volunteers are helping the villagers rebuild their houses.
……………………………………………………………………………………………

5. They have written letters appealing to the district administration for help.
……………………………………………………………………………………………

6. Why did you do such a thing?
……………………………………………………………………………………………

7. He was driving a brand–new car.
……………………………………………………………………………………………

8. He had finished the work by the time we reached.
……………………………………………………………………………………………

9. The government is spending very little money on the maintenance of roads.
……………………………………………………………………………………………

10. Barnaby had not forgotten the sugarcoated explosives.
……………………………………………………………………………………………
Answer:
1. The elephant at the zoo are fed twice a day
2. The tsunami affected are will be surveyed by the Prime Minister.
3. A special addition has been written for children.
4. The villagers are being helped in rebuilding their houses by the volunteers.
5. The letters have been written by them appealing to the district administration for help.
6. Why was such a thing done by you?
7. A brand new car was being driven by him.
8. The work had been finished by the time we reached.
9. Very little money is being spent by the government on the maintenance of roads.
10. The sugarcoated explosives had not been forgotten by Barnaby.

Question 2.
Given below is a set of instructions for a recipe. Complete the following paragraph using these instructions appropriately

  1. Take six bananas
  2. Crush them into pulp.
  3. Boil half kg of milk.
  4. Add banana pulp and sugar.
  5. Stir for two minutes and then remove it from heat.

Six bananas are taken and crushed into a pulp. Half a kg of milk
(a) ………………….. and banana pulp and sugar
(b) ……………….. the mixture.
(c) ……………… from the heat.

Answer:
(a) is boiled
(b) are added to
(c) It is then removed

Question 3.
Complete the following dialogue by filling in the blanks with passive constructions.

Asha: Who stitches your clothes?
Neha: My clothes (a) …………………. in Kamla Nagar.
Asha: They are beautiful. Who buys the material for your dresses?
Neha: The material (b) ………………….
Asha: And who designs your outfits?
Neha: The outfit I am wearing today (c) …………………….
Asha: Your yellow dress has beautiful embroidery. Who did it?
Neha: Oh, It was (d) …………………
Asha: Where did you learn to embroider?
Answer:
(a) are stitched
(b) is bought by my mother
(c) was designed by me
(d) was embroidered by me
(e) was taught

Question 4.
Your friend’s uncle has given her ₹ 20,000, hut she does not have an account in the bank. Tell her how to open an account in the bank. The following instructions may be used to complete the paragraph.
Go to the nearby branch.
Contact the officer and take the form.
Complete the form with the necessary information.
Submit the form with two photographs and a proof of residence.
Go to the nearby branch of the bank chosen by you. The branch office should be contacted. A form
(a) …………….. It should be (b) ……………….. The form (c) ……………….. with two photographs and a proof of residence.
Answer:
(a) should be taken
(b) filled
(c) should be submitted

Question 5.
Read the following newspaper headlines. Then use the information given in the headlines to complete the sentences that follow.

(i) Kolkata Man Discovers Comet
An astronomer Mr. Dutta claims that he will be visible to the naked eye in six months.

(ii) Cyclone Leaves Thousand Dead In Gujarat
A Cyclone Which Swept Across the State at Midnight

(iii) Us Not To Sell Missiles to Pak
US President has assured India that
Answer:
(i) has discovered a comet
(ii) left thousands dead in Gujarat.
(iii) the United States will not sell missiles to Pakistan.

Question 6.
In the passage given below, one word has been omitted in each line. Edit the passage and write the omitted word along with the word that comes before and the word that comes after against the correct blank number.
Active and Passive voice Class 11 Format, Examples, Samples, Topics 3
Answer:
Active and Passive voice Class 11 Format, Examples, Samples, Topics 4

Question 7.
Look at the news headlines below and use the information to complete the sentences.
(i) Car Thieves Gang Busted
The Police Commissioner reports that the car thieves’ gang ……………………..
(ii) C.M. Surveys Flood-Hit Area
The Chief Minister arrives tomorrow at Chandigarh where the flood-hit areas ………………….. by him.
(iii) States to Revise Ration Cards
The Rationing Department confirms that all the ration cards …………………. by the states within
two months.
Answer:
(i) has been busted
(ii) will be surveyed
(iii) will be revised

Question 8.
Look at the newspaper headlines below and use the information to complete the sentences.
(i) Suspect Arrested
Delhi Police reports that the suspect …………….. in Jaipur.

(ii) Minister to Open Hospital
The health minister will arrive at Lucknow next week. The new hospital ……………. by him.

(iii) Indian Wins Top Chess Prize
The International Chess Tournament ………………. by an Indian.
Answer:

(a) has been arrested
(ii) will be opened
(iii) has been won

Question 9.
Complete each of the following sentences in such a way that it means exactly the same as the sentences printed before it.
(i) Our teacher taught us how to face an interview.
We were ……………………………………………..
(ii) Do not look down upon the poor.
The poor ……………………………………………..
(iii) Did they offer you the job?
Was the job ……………………………?
Answer:

(i) taught by our teacher how to face an interview
(ii) should not be looked down upon
(iii) offered to you

Question 14.
Given below is a set of instructions for washing clothes. Imagine that you have completed this procedure. Complete the following paragraph reporting what you did.
(i) Pour water in the washing machine up to the marked level.
(ii) Add sufficient detergent powder to give a rich foam.
(iii) Put the fine clothes first and switch on the machine.
(iv) Switch off the machine after five minutes.
Water was poured in the washing machine up to the marked level, sufficient powder
(a) …………….. to give a rich foam. The fine clothes (b) ………………….. and the machine (c) ……………….
After five minutes the washing machine (d) ……………….
Answer:

(a) was added
(b) were put first
(c) was switched on
(d) was switched off

Unseen Passage For Class 11 Discursive CBSE With Answers

Unseen Passage For Class 11 Discursive

Discursive writing expresses opinions. It can be argumentative, i.e. may give reasons, explanations, or explore cause and effect relationship. Passages of this kind are analytical. Sometimes the author presents his views with great depth of reasoning or force of argument with the intention of convincing the reader to his point of view. Such texts have great persuasive power.

This grammar section explains English Grammar in a clear and simple way. There are example sentences to show how the language is used. Students can also read NCERT Solutions for Class 11 English to get good marks in CBSE Board Exams.

Unseen Passage For Class 11 Discursive CBSE With Answers

(a) Argumentative

1. Read the passage given below.

1. Although pollution of land, sea, and air has been well documented, the latest and the least recognised version is the swelling tide of noise which is engulfing urban as well as rural areas. This has long-term implications on the ecology, health, and productivity of a fast developing country like India.

2. Unlike other pollutants, noise lacks visibility, seldom registering on the consciousness, except as a trifling irritant to be dismissed at will and therefore less likely to be perceived as a threat. Available data indicate that noise does pose a threat to health and is known to have caused a number of complications. Declining productivity among workers in certain industries has been directly correlated with noise levels, particularly those under constant exposure to the menace.

3. The first-ever survey of the impact of noise on health, conducted by All India Institute of Medical Sciences, has established that noise not only impairs the physical and psychological functioning of the human organism but also causes nausea, vomiting, pain, hypertension, and a lot of other complications, including cardio-vascular complaints.

4. A study by Post Graduate School of Basic Medical Sciences, in Chennai, confirms such conclusions. In 50 percent of industries, it was found that workmen exposed to higher intensities of noise in occupational capacities, were often irritated, short-tempered, and impatient and more likely to resort to agitation and disrupt production. This was true of units in heavy industrial pockets in and around the four metropolitan centres.

5. Recreational noise, another ugly facet, is becoming more widespread in cities and towns.
Loudspeakers are turned at full volume during marriages, festivals, jagrans, musical programmes, particularly at night, without the least consideration for others. Even at 50 dB, sound can awaken a person from a deep slumber. As experiments have shown, loudspeakers with output from 60 to 80 dB cause the pupils of a slumbering person to dilate, with increasing intake of oxygen, resulting in palpitation. The effect is more pronounced in narrow lanes. TV sets are played at full volume at prime time, invariably disturbing neighbours. Noise making seems to have become the latest status symbol, be it an election campaign or slogan shouting or advertising ownership of a TV set.

1.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
What is the difference between noise and other pollutants?
(i) Noise is not resented.
(ii) Noise is regarded as a small irritant and dismissed.
(iii) People are not aware of noise as a pollutant.
(iv) Noise can be found in rural as well as urban areas.
Answer:
(ii) Noise is regarded as a small irritant and dismissed.

Question (b)
What are the diseases connected with the impact of noise?
(i) hypertension and cardio-vascular problems.
(ii) nausea, vomiting, pain.
(iii) impaired physical and psychological functioning.
(iv) all of the above.
Answer:
(iv) all of the above.

Question (c)
Recreational noise is created during
(i) public speeches.
(ii) revelries and excursions.
(iii) sports’ events.
(iv) weddings, festivals and jagrans at night.
Answer:
(iv) weddings, festivals and jagrans at night.

Question (d)
In what way can creating noise be considered a status symbol?
(i) by playing loud music.
(ii) by showing off one’s TV with a loud sound.
(iii) by making speeches.
(iv) by talking loudly.
Answer:
(ii) by showing off one’s TV with a loud sound.

Question (e)
Invariably in paragraph 5 means
(i) often.
(ii) sometimes.
(iii) almost always.
(iv) rarely.
Answer:
(iii) almost always.

Question (f)
Engulfing in paragraph 1 means
(i) completely drown.
(ii) surrounded.
(iii) covered.
(iv) divided by a gulf.
Answer:
(ii) surrounded.

1.2 Answer the following.

(a) The swelling tide of noise pollution has long-term implications on the , health
and productivity of a fast developing country like India.
(b) Noise not only impairs the physical and functioning of the human organism, but also causes nausea and hypertension and other complications.
(c) Loudspeakers with output from 60 to 80 dB causes the pupils to dilate, with increasing intake of oxygen, resulting in palpitation. [True/False]
(d) TV sets played at full volume at prime time, invariably entertain neighbours. [True/False]
Answer:
(a) ecology
(b) psychological
(c) True
(d) False

1.3 (a) Find a word which means the same as ‘recorded’ (para 1).
(b) Find a word which means the same as ‘high blood pressure’ (para 3).
Answer:
(a) documented
(b) hypertension

2. Read the passage given below.

1. The Hangul deer or the Kashmiri stag is a species of red deer. The Hangul is one of the most famous animals of Jammu and Kashmir. It inhabits the dense forests of the state. Striking in appearance, the Hangul derives its name from ‘han’ which is the local name for the horse chestnut tree, the fruit of which the deer feed on.

2. Scientifically known as Cervuselaphus hanglu, Hangul is the only surviving race of the red deer family of Europe in the sub – continent. The Hangul deer’s coat is brown with slight speckles and each of its antlers consists of five points.

3. Much at home in the forest, the deer can be seen in the lower valleys of Dachigam National Park on the foothills of the Zabarwan range on the outskirts of Srinagar for most parts of the year, though a greater number of their species can be seen from October to March. Normally found in small groups of two to eighteen, Hanguls use the forests of the Dachigam Valley as an important feeding ground and move to the higher slopes to graze. Individual stags are more likely to be seen feeding on the hill slopes. They move about quite a lot from one area to another in their search for good forage. Hanguls eat various plants such as Fraximushockeri, Jasminum humile, Hemerocallisfulva and perennial herbs, depending on the season.

4. In March and April, the stags shed their antlers and begin moving up the mountains to the alpine meadows and pine forests of Upper Dachigam between 2500 to 3500 metres. They return to the lower valley in September, by when a new set of antlers begin to grow. The natural predators that attack Hanguls are leopards and Himalayan black bears.

5. In the past, Jammu and Kashmir had a large and vibrant population of Hangul deer. However, hunting and loss of habitat from deforestation and the building of dams has significantly curbed the wild population of Hangul deer. During the 1940s, their number was believed to be around 3,000 – 5,000. As per the latest census in 2008, only 160 are left. A captive breeding centre is planned to be commissioned at Shikargah, Tral in south Kashmir, for the captive breeding of Hangul, which will be eventually released in the wild.

6. In the last few years, the government has spent crores of rupees on different projects related to the conservation of Hangul in Jammu and Kashmir. A Habitat Research Study has been initiated in Kashmir in which satellite collaring of Hangul will be used in order to understand their movement patterns and habitat, both in and outside the Dachigam National Park. In addition, a massive improvement in conducting the census programme of Hangul has been undertaken whereby satellite telemetry and field cameras of high definition are being placed in the Park. Besides, an important research programme has been launched to study the relic population of Hangul outside Dachigam National Park in collaboration with the Wildlife Trust of India.

7. The strict enforcement of wildlife acts and the setting up of new initiatives are anticipated to replenish this highly endangered species.

2.1 Answer these questions briefly.

(i) What is the other name for the Hangul deer?
(ii) What makes the Hangul deer stand out from others of its species?
(iii) Why is the deer named so?
(iv) How is the deer’s habitat conducive to its existence?
(v) How does nature help prevent these stags from being preyed upon?
(vi) What are the factors which prevent the population of this species from growing?
Answer:
(i) Another name for the Hangul deer is the Kashmiri stag.

(ii) The Hangul deer stands out from others of its species in that it is the only surviving race of the red deer family of Europe in the Indian subcontinent.

(iii) The Hangul derives its name from the word ‘han’, which is the local name for the horse chestnut tree, the fruit of which the deer feed on.

(iv) The forests of the Dachigam valley are an important feeding ground for the Hangul, while the higher hill slopes provide grazing fields for them. Various plants such as the Fraximushockeri, Jasminum humile, Hemerocallisfulva and perennial herbs which the deer feed on grow in abundance in the forest, thus creating a suitable habitat for the Hangul.

(v) The natural migration pattern of the Hangul deer is such that they move up the mountains to the alpine meadows and pine forests of the Upper Dachigam around the same time as when they shed their antlers. They only return to the lower valley when a new set of antlers begin to grow. This prevents the Hangul deer from being preyed on by leopards and Himalayan black bears as it keeps them out of reach of these predators when they are defenseless without their antlers.

(vi) Hunting and loss of habitat from deforestation prevent the population of the Hangul deer from growing.

2.2 Choose the correct option.
(i) …………………………. is the scientific name of the Hangul deer.
a. Jasminum humile
b. Hemerocallisfulva
c. Cervuselaphus hanglu
d. Fraximushockeri
Answer:
c

(ii) The word …………………………., in paragraph 5, means the opposite of ‘free’.
a. captive
b. vibrant
c. curbed
d. deforestation
Answer:
a

(iii) The word “collaboration”, in paragraph 6, means ………………………….
a. calibration
b. partnership
c. initiated
d. none of the above
Answer:
b

(iv) Each of the Hangul deer’s antlers consists of …………………………. points.
a. three
b. four
c. five
d. two
Answer:
c

(v) The antonym for “dense” is:
a. heavily populated
b. sparse
c. abundant
d. inhibit
Answer:
b

(vi) The antonym for “conservation” is:
a. destruction
b. rehabilitation
c. civilization
d. creation
Answer:
a

3. Read the passage given below.

1. In the recent past, there has been a thought given to the several problems that the system of school education is facing. Starting with focus on the Delhi region, one of the first discussion points has been to find ways to bring the lakhs of children who have so far been denied education into a workable school system. A further aspect of the same problem is to ensure minimum dropout rate in school children (particularly girls). In Delhi, this has reached alarming proportions. Finding solutions for Delhi will help other areas as well.

2. A tool called ‘learning style inventory’ was used; it addressed to know how information of skills are learnt, which factor makes an individual comfortable with learning skills or acquiring declarative knowledge. Different answers emerged. In dealing with factual knowledge some people liked to experience first, others to observe, yet others to experiment and still some who preferred to plunge into learning, leaving analysis for later.

3. It then became easy to discover which of the attributes made for better learning for an individual. The learning situation will benefit by understanding these differences. Two major processes cover most people’s learning styles. These are as follows: Information gathering process and process of transforming information. The continuance of information gathering is bound by people who gather information through experiences at one end and by those who gather information through reading/listening, on the other. The continuance of transformation of information is bound by people who internalise through watching/observing, on the one hand, and by those who learn while applying knowledge and doing something with it, on the other. Others fall somewhere in between. All this has a bearing at school because children too have similar learning styles on these two axes.

4. There are four types of learners. Firstly, there are children who will absorb facts through experiences. They will readily share their thoughts with others. The second type of learners will take unrelated facts and tiy to seek order in them in using independent judgement. They will prefer to be exact in their knowledge and correctly apply as per their understanding. The next type of learner is the pragmatist. They use their abilities to problem solving. Such person – is a useful type to function in a group. The fourth type of learner belongs to the world of action. Everything is brought down to the level of concrete observation and doing.

5. With some awareness of how children react in different ways, teachers may find effective
methods of teaching.

3.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
Mention two major problems that the system of school education is facing.
(i) Enrolling children in school, promoting girls’ education.
(ii) Preventing dropping out, providing text books.
(iii) Enrolling children, preventing dropping out.
(iv) Providing school buildings, giving textbooks.
Answer:
(iii) Enrolling children, preventing dropping out.

Question (b)
What are the two main uses of learning style inventory?
(i) to know how information of skills are learnt and which factors lead to learning comfortably.
(ii) factual knowledge and experience.
(iii) analysis and observation.
(iv) experiment and hands-on learning.
Answer:
(iv) experiment and hands-on learning.

Question (c)
Information can be gathered
(i) through experience, reading and listening.
(ii) through applying knowledge.
(iii) through observing.
(iv) through doing something with knowledge.
Answer:
(i) through experience, reading and listening.

Question (d)
Which type of a learner tries to be exact in his knowledge and apply it correctly?
(i) First
(ii) Second
(iii) Third
(iv) Fourth
Answer:
(ii) Second

Question (e)
Addressed to in paragraph 2 means
(i) directed towards
(ii) send to
(iii) delivered a speech
(iv) ready to
Answer:
(i) directed towards

Question (f)
Factual in paragraph 2 is the opposite of
(i) based on experience.
(ii) told by knowledgeable people.
(iii) fanciful.
(iv) found in books.
Answer:
(iii) fanciful.

3.2 Answer the following.

(a) ‘Learning style inventory’ is addressed to know how information of skills is learnt. [True/False]
(b) The pragmatist type of learners are not capable of problem-solving. [True/False]
(c) The continuance of information gathering is bound by people who gather information through at one end and by those who gather information through reading/
listening, on the other.
(d) The transformation of information is achieved by through observation
and applying knowledge.
Answer:
(a) True
(b) False
(c) experiences
(d) internalising

3.3 (a) Find a word which means the same as ‘qualities or features, especially one that is considered good’ (para 3).
(b) Find a word which means the same as ‘producing a successful result’ (para 5).
Answer:
(a) attributes
(b) effective

4. Read the passage given below.

1. In the days gone by, heroes emerged when wars broke out and messiahs appeared when decadence overtook societies. Through the centuries, adversities have inspired people to rise to the occasion and display special skills which have earned them the label of a leader.

2. The driving force behind a leader’s actions and behaviour is his instinct. It guides silently, telling him what to do, which way to go and how to develop skills that can enable him to overcome any challenge that life proposes. Abraham Lincoln failed in almost all his endeavours through his life. And yet his instinct urged him to keep trying, finally culminating in earning him the highest seat of political leadership in America.

3. So what is instinct? Is it genetic, or is it cultivated? Instinct is what drives a newborn into sensing that he is hungry or cold, making him cry for help.

4. It can be best described as a compass of objective observation, although born with it, we tend to lose touch with our instinct as we grow older.

5. If everybody is born with this sense, why is it that some people become leaders and others don’t? Firstly, external circumstances greatly dictate our evolution. All people who are deprived of opportunities to develop their latent abilities, fail to grow into leaders.

6. The second reason relates to internal attitude. There are many people who, despite being blessed with all the right opportunities, still fail. This is because they are insensitive to their own instincts, ignoring all the signals that can enable them to act appropriately. Listening is a critical skill that needs to be evolved over time. While our earlier experiences enable us to list and put evaluated choices, it is eventually our instinct that helps us in determining which one to go for. At such times, people who are tuned in to their instincts, are more likely to make the right decisions than those who are not. Instinct is like a psychometer. When a leader gives his team an emotionally charged speech in the attempt to motivate them into action, he can invariably tell even before he has completed it, whether or not he has succeeded. In fact, right through the process of speaking, he is constantly modulating his behaviour.

7. Leadership is a quest for doing the right things, a quest that is initiated not for fulfilling one’s own selfish needs but for the greater good of all concerned.

4.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
Leaders are born when ……………………….
(i) adversities strike people.
(ii) wars break out.
(iii) decadence invades societies.
(iv) all of these.
Answer:
(iv) all of these.

Question (b)
Instinct guides a person by ……………………..
(i) telling him what to do.
(ii) telling him what to say.
(iii) telling him whom to meet.
(iv) none of these.
Answer:
(i) telling him what to do.

Question (c)
Instinct can be best described as a compass of objective observation. This statement means that instinct ……………………..
(i) gives us the right direction.
(ii) tells us not to be subjective.
(iii) teaches us how to observe.
(iv) guides us in our observations of people.
Answer:
(iv) guides us in our observations of people.

Question (d)
Abraham Lincoln was greatly helped in achieving his goals by his ……………………….
(i) skills
(ii) instinct
(iii) vision
(iv) determination
Answer:
(ii) instinct

Question (e)
Modulating in paragraph 6 means ……………………………
(i) moving with words.
(ii) speaking in a model way.
(iii) copying a good speaker.
(iv) adjusting and changing.
Answer:
(iv) adjusting and changing.

Question (f)
The word having the meaning opposite to terminated in paragraph 7 is ……………………..
(i) enable
(ii) charged
(iii) initiated
(iv) evaluated
Answer:
(iii) initiated

4.2 Answer the following.

(a) The ………………….. force behind a leader’s actions and behaviour is his instinct.
(b) Listening is a …………………. skill that needs to be evolved over time.
(c) It was Abraham Lincoln’s instinct that helped him earn the highest seat of political leadership in America. [True/False]
(d) Leadership is a quest for fulfilling one’s selfish needs. [True/False]
Answer:
(a) driving
(b) critical
(c) True
(d) False

4.3 (a) Find a word which means the same as ‘fall to a lower level in morals, ethics, etc.’ (para 1).
(b) Find a word which means the same as ‘attempts’ (para 2).
Answer:
(a) decadence
(b) endeavours

5. Read the passage given below.

1. In the democratic countries, intelligence is still free to ask whatever question it chooses. This freedom, it is almost certain, will not survive another war. Educationists should, therefore, do all they can, while there is yet time, to build up in the minds of their charges, a habit of resistance to suggestion. If such resistance is not built, the men and women of the next generation will be at the mercy of that skilful propagandist who contrives to seize the instruments of information and persuasion. Resistance to suggestion can be built up in two ways. First, children can be taught to rely on their own internal resources and not to depend on incessant stimulation from without. This is doubly important.

Reliance on external stimulation is bad for the character. Moreover, such stimulation is the stuff with which propagandists bait their hooks, the jam in which dictators conceal their ideological pills. For a majority of people in the West, purposeless reading, purposeless listening-in, purposeless listening to radios, purposeless looking at films, have become addictions, psychological equivalents of alcoholism and morphinism. Things have come to such a pitch that there are many millions of men and women who suffer real distress if they are cut off for a few days or even few hours from newspapers, radio, music or moving pictures.

2. How can children be taught to rely upon their own spiritual resources and resist the temptation to become reading addicts, hearing addicts, seeing addicts? First of all, they can be taught how to entertain themselves by making things, by playing musical instruments, by purposeful study, by scientific observation, by the practice of some art, and so on. But such education of the hand and the intellect is not enough. The other method heightening the resistance to suggestion is purely intellectual and consists in training young people subject the diverse devices . of the propagandists to critical analysis. The first thing that educators must do is to analyse the words currently used in newspapers, on platforms by preachers and broadcasters. Their critical analysis and constructive criticism should reach out to the children and the youth, with such clarity that they learn to react to forceful suggestions the right way at the right time.

5.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
What does the author want educationists to do?
(i) Teach the students to use their freedom judiciously.
(ii) Build in the students’ minds a resistance to suggestion.
(iii) Seize the instruments of information and persuasion.
(iv) Teach students how to survive another war.
Answer:
(ii) Build in the students’ minds a resistance to suggestion.

Question (b)
Mention the two ways in which resistance to suggestion can be built up.
(i) Reliance on external stimulation to be promoted and teaching of art.
(ii) Reading and looking at films to be encouraged.
(iii) Rely on one’s own internal resources and intellectual analysis of the devices of propogandists.
(iv) Read newspaper, enjoy music or moving pictures.
Answer:
(iii) Rely on one’s own internal resources and intellectual analysis of the devices of propogandists.

Question (c)
If resistance to suggestion is not built
(i) people will lose their spirituality.
(ii) propagandists will acquire control of people’s minds.
(iii) individual creativity will be lost.
(iv) there will be no critical analysis.
Answer:

Question (d)
The spiritual resources of children consist of
(i) self-study
(ii) making things, playing musical instruments
(iii) listening to spiritual discourses
(iv) analysing everything critically
Answer:
(ii) making things, playing musical instruments

Question (e)
Contrives in paragraph 1 means ……………………..
(i) manages
(ii) controls
(iii) presents
(iv) dictates
Answer:
(i) manages

Question (f)
Distress in paragraph 1 means ………………………
(i) loss
(ii) anger
(iii) disappointment
(iv) suffering
Answer:
(iv) suffering

5.2 Answer the following.

(a) For a majority of people in the West, purposeless reading, listening to radio and looking at
films, have become addictions. [ True / False]
(b) The educator should teach the children and the youth how to get addicted to their minds. [ True / False]
(c) Reliance on external ……………….. is bad for the character.
(d) The first thing that the educators must do is to critically ……………….. the words currently used in newspapers.
Answer:
(a) True
(b) False
(c) stimulation
(d) analyse

5.3 (a) Find the word which means the same as ‘continuing without interruption’ (para 1).
(b) Find the word which means the same as ‘having a useful purpose’ (para 2).
Answer:
(a) incessant
(b) constructive

6. Read the following passage carefully.

1. In my most frustrated moments of navigating chaotic Delhi traffic, I close my eyes in the back seat and imagine what it would be like if some day just a thought would transport me from one place to another.

2. At times, sitting relaxed on my terrace, I look at the green tree tops that I see every day and wonder if some day, just with the power of my thoughts I would be able to create the image of the most vivid blue ocean and a sandy beach in front of me? Then having had enough of that, could my thoughts switch the scene to that of snowy mountain peaks?

3. Just thinking of these seemingly impossible things gives me a sense of well-being, because I do believe that if you can think it, you can will it and achieve it. If it occurs as a thought, it is possible to fructify as reality. After all, everything big started with a thought. Looking at birds flying fre,ely in the sky, humans must have thought of the possibility of flying centuries before the invention of aeroplanes. The tallest skyscraper, the longest bridge across the ocean, the fastest train, the internet, cellphones-all are the end result of one thought.

4. As technology advances and we become more confident in our abilities to transform thoughts to reality, the gap between the ideas and implementation keeps shrinking. Today one of the biggest thrills of living is watching impossible-seeming thoughts turn to reality within one’s lifetime!

5. If with the power of his ‘big thought’ Donald Trump becomes the President of the USA, what then is impossible? As he says in his book, ‘Think Like a Billionaire’, “I like thinking big. To me it is very simple. If you’re going to be thinking anyway, you might as well think big.”

6. True. None of the big achievements or discoveries in life happened by thinking small. To achieve big stuff, you have to think big. Most people avoid thinking big because of laziness, fear of extra work and the instinct to stay unnoticed – and hence out of trouble. A large part of the workforce just wants to do their designated work and get done with it.

7. And then there are those who let their own small success become the enemy of possible bigger success, later. Sitting back to celebrate a small achievement, they underestimate their own potential. Whoever said that aspirations or possibilities have any limitations? The most pleasurable moments can be spent imagining what seems the impossible – Come on, let your imagination run wild! Believe in yourself and your thoughts. Some of the tips Donald Trumps shares to mould yourself to think big are, “Walk softly but carry a big attitude, conquer your doubts and ditch them; be proud of your big ego, and get into the habit of speaking your mind.”

8. The power of thought is a form of energy that is impervious to time, space or present reality. It is important to hone and direct your thoughts towards bigger and better, impossible-to-imagine things. What you believe about yourself and what you believe about possibilities is crucial to not just what you become, but also critical to the world as we all experience it – now and in the future.

9. Dreams and thoughts must rule free without any limitations. Thoughts have to reach beyond and encompass the impossible, the unthinkable, the weird, the unheard-of and the shocking. Think beyond the realms of possibility and then aim to get there. Once there, think much beyond that possibility too. And then get going once again.

6.1 Answer the following questions by choosing the most appropriate option from the given ones:

Question (a)
……………….. make(s) living more thrilling in modern times.
(i) Big thoughts
(ii) Watching impossible-seeming thoughts turn to reality within one’s life time
(iii) Thinking small
(iv) All of these
Answer:
(ii) Watching impossible-seeming thoughts turn to reality within one’s life time

Question (b)
The passage suggests that …………………..
(i) one should stop after making a seemingly-impossible, possible
(ii) dreams and thoughts should have limitations
(iii) dne should continue to think big for ever
(iv) time, space and present reality affect the power of thought
Answer:
(iii) dne should continue to think big for ever

Question (c)
……………………. stop(s) people from achieving big.
(i) Avoiding thinking big
(ii) Sitting back to celebrate small success
(iii) Underestimating their potential
(iv) All of these
Answer:
(ii) Sitting back to celebrate small success

Question (d)
The author’s wish list does not include …………………..
(i) just a thought transporting her from one place to another
(ii) creating the image of blue ocean in front of her
(iii) switching the blue ocean image into that of snowy mountain peaks
(iv) feeling frustrated while navigating chaotic Delhi traffic
Answer:
(iv) feeling frustrated while navigating chaotic Delhi traffic

Question (e)
‘Potential’ in para 7 means ……………………..
(i) ideas
(ii) qualities that can be developed
(iii) winning a game
(iv) important thoughts
Answer:
(ii) qualities that can be developed

Question (f)
‘Impervious’ in para 8 means …………………….
(i) not affected by something
(ii) affected by time
(iii) static
(iv) that can be changed
Answer:
(i) not affected by something

6.2 Answer the following.

(a) None of the big achievements or discoveries in life happened by thinking ……………….
(b) As ……………….. advances, we become more confident in our abilities to transform thoughts
to reality.
(c) Most people avoid thinking big because of laziness, fear of extra work and the instinct to stay unnoticed. [True/False]
(d) You should think beyond the realms of impossibility and then aim to get there. [True/False]
Answer:
(a) small
(b) technology
(c) True
(d) False

6.3 Find the word/phrases in the passage which mean the same as.

(a) qualities and abilities (Para 7)
(b) include, cover (Para 9)
Answer:
(a) potential
(b) encompass

7. Read the passage given below.

1. Each day is a chance to invest in life; a chance to renew yourself, to shed yesterday’s skin, to unburden yourself to get rid of yesterday’s hurt. Be glad of life each day as it gives you a chance to work, love and play, and to look at the sun. And then when the sun sets, don’t cry-the tears will make you miss the beauty of the stars.

2. Life moves, on and if you don’t stop and look at the wonders already present in your life, you will miss life altogether.

3. Think of big thoughts but relish the small joys life offers you each day. Maybe it’s as simple as smiling at someone. For, that could be the last day of life-for you or for the other person.

4. A small genuine act from you will cost you nothing but it could mean everything to somebody that day. Life is a succession of moments. Live each moment. Life has no romance without risk. All actions carry some amount of risk, may be less or more, but the element of risk is always present.

5. If there is no wind, row. Make things happen rather than let things happen. One can give nothing whatsoever without giving oneself, risking oneself. The most important thing in life is not what you get but what you give.

6. Once a preacher called at the home of a very poor family. When he came out, he found one son admiring his new car, so the preacher explained that he had received it as a gift from his brother.

7 Most lads would say, “I wish I had a brother like that,” But this one said, “Mister, I wish I
could be a brother like that.”

8 If you are not enjoying this journey, for sure you won’t enjoy the destination. It will become a moment to dread, not a moment you can actually look forward to. It’s not what happens that determines our future, but what you do about what happens that counts.

9. Conquer the mind and you conquer the world. Looking back strains your neck muscles. Similarly, living in the past strains your life. Don’t dwell on the past. Have faith in yourself and you will have faith in others. Fulfil your destiny. Remember, no one can make you unhappy without your consent.

10. The way you cope with life, is what makes the difference. Even peace of mind is not the absence of conflict but the ability to cope with it. You have to reach out to other people. That will teach you to forgive people and also forgive yourself.

11. Forgiveness means letting go of the past. Compassion is about stepping outside yourself. A kind compassionate act is often its own reward. Live your life without complaining, just like the tree.

7.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
Why should we be glad of each day?
(i) Because we are more mature each new day.
(ii) Because we have more energy.
(iii) Because we are free of yesterday.
(iv) Because we can live life, work and enjoy each new day.
Answer:
(iv) Because we can live life, work and enjoy each new day.

Question (b)
What is meant by make things happen?
(i) Take initiative, take risks, start things.
(ii) If you are in a boat, you must row.
(iii) Give whatever you wish to give.
(iv) Do not try to get things.
Answer:
(iv) Do not try to get things.

Question (c)
A small genuine act (para 5) could mean
(i) an act of kindness and love
(ii) a heroic act
(iii) a good piece of acting
(iv) a short scene in a play
Answer:
(i) an act of kindness and love

Question (d)
We should not dwell on the past because
(i) we should learn from our mistakes in the past
(ii) the past does not allow us to progress
(iii) our mistakes and failures in the past can depress us
(iv) the past will never come back
Answer:
(ii) our mistakes and failures in the past can depress us

Question (e)
Succession in para 5 means
(i) achievement
(ii) inheritance
(iii) happiness
(iv) series
Answer:
(iv) series

Question (f)
Romance in para 5 means
(i) a love affair
(ii) charm
(iii) an imaginative temperament
(iv) danger
Answer:
(ii) charm

7.2 Answer the following.

(a) When the sun sets, do not shed tears because you will miss the of the stars.
(b) Even the peace of mind is not the absence of but the ability to cope with it.
(c) Life has no romance without risk. [True/False]
(d) You should live your life always complaining, just like the tree. [True/False]
Answer:
(a) beauty
(b) conflict
(c) True
(d) False

7.3 (a) Find a word which means the same as fate (para 9).
(b) Find a word which means the same as to push a boat using oars (para 5).
Answer:
(a) destiny
(b) row

(b) Persuasive/Arguments

8. Read the following passage carefully.

1. Unfortunately, of late, we have not been able to recognise the concept of respecting, caring and helping older generations in a systematic way as some of the countries in the West have done. This is not to suggest that our culture and history do not recognize this phase of life. There have been many practices of caring and helping old people in our system. But, with the dismantling of the joint family system, the problem has assumed newer and complicated proportions. Although we have started recognising the needs of the young but when it comes to the old, we have blissfully chosen to ignore them and have left them to fend for themselves.

2. There are old age homes, residential units for lower income groups in particular districts where there is a.part-time medical officer to attend to the inmates. Then there are day-care centres and mobile medicare services besides other NGOs (Non-Governmental Organisations).

3. Old age homes in the country are not only insufficient but are also ill-equipped to cater to old people. This should be the responsibility of the state since it needs close and regular monitoring. The social welfare departments in the Government have very little to boast when it comes to caring for older generation.

4. Society, too, has an important role to play. It must begin by respecting the aged and placing them before anyone else’s interest. In the West, if an old person is climbing down the stairs, he or she is helped. It is this kind of mindset, that is the need of the hour. Offering seats to the old, helping them cross the roads, assisting them carry their bags, fetching them water, etc. are some gestures which increase acceptability of old people.

5. In the family, senior citizens deserve a better deal. They have given everything to their families and have the right to be recognised as important members. Sending old parents to deposit electricity bills, asking them to fetch children from schools and to guard the house while the rest of the family is away, are some of the many tasks which are thrust upon them. These become nothing short of enslaving the weakest class of people.

6. Old people are not too demanding except in cases where there may be genuine reasons of health or constraints of family environments.

8.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
What is the general attitude of the people of our country towards senior citizens?
(i) of indifference
(ii) of love and respect
(iii) of hostility
(iv) none of these
Answer:

Question (b)
What has added to the problems of older generations in Indian social background?
(i) retirement of old people from their jobs
(ii) growing population of the young
(iii) breaking up of the joint family system
(iv) increasing financial tensions
Answer:

Question (c)
The dismantling of the joint family system has brought about ………………..
(i) the rise of ego in the young people
(ii) nuclear families
(iii) conflict and discord
(iv) neglect of the elderly
Answer:
(iv) neglect of the elderly

Question (d)
The care of the old people should be the responsibility of the state because …………………..
(i) it is quite expensive
(ii) it needs regular and close monitoring
(iii) it needs manpower
(iv) it should be made a law
Answer:
(ii) it needs regular and close monitoring

Question (e)
Blissfully in paragraph 1 means ……………………
(i) blindly
(ii) foolishly
(iii) happily
(iv) selfishly
Answer:
(iii) happily

Question (f)
Inmates in paragraph 2 means …………………..
(i) residents
(ii) insiders
(iii) invaders
(iv) inner group
Answer:
(i) residents

8.2 Answer the following.

(a) Old age homes in the country are not only ……………… but are also ill-equipped to cater to old people.
(b) Society has an important role to …………………. the aged and place them before anyone
else’s interest.
(c) The social welfare departments in the Government have a great deal to boast when it comes
to care for older generation. [True/False]
(d) In the family, senior citizens deserve a better deal. [True/False]
Answer:
(a) insufficient
(b) respect
(c) False
(d) True

8.3 (a) Find the word which means the same as ‘limitations’ (para 6).
(b) Find the word which means the same as ‘breaking down’ (para 1).
Answer:
(a) constraints
(b) dismantling

9. Read the following passage carefully:

1. The therapeutic value and healing powers of plants were demonstrated to me when I was a boy of about ten. I had developed an acute persistent abdominal pain that did not respond readily to hospital medication. In total desperation she took me to Egya Mensa, a well-known herbalist in my hometown in the Western province of Ghana.

2. After a brief interview, he went out to the field. He returned with several leaves and the bark of a tree and one of his attendants immediately prepared a decoction. I was given a glass of this preparation, it tasted extremely bitter, but within an hour or so I began to feel relieved. Within about three days, the frequent abdominal pain stopped and I recall gaining a good appetite. I have appreciated the healing powers of medicinal plants ever since.

3. In fact, demographic studies by various national governments and inter-governmental organisations such as the World Health Organisation (WHO) indicate that for 75 to 90 per cent of the rural populations of the world, the herbalist is the only person who handles their medical problems.

4. In African culture, traditional medical practitioners are always considered to be influential, spiritual leaders as well, using magic and religion along with medicines. Illness is handled with the individual’s hidden spiritual powers and with application of plants that have been found especially to contain healing powers.

5. Over the years I have come to distinguish three types of medicinal practitioners in African societies and to classify the extent to which each uses medicinal plants. The first is the herbalist, who generally enjoys the prestige and reputation of being the real traditional medical professional. The second group represents the divine healers. They are fetish priests whose practice depends upon their purported supernatural powers of diagnosis. Thirdly, the witch doctor, the practitioner who is credited with ability to intercept the evil deeds of a witch.

6. From the drugstores in New Delhi, I picked up some well-packaged bark and roots of Rauwolfia Serpentina, a plant that was very well known in ancient Asiatic medicine. The storekeeper said that it cures hypertension.

7. For health, social and economic reasons, it seems clear that developing countries should begin an extensive programme aimed at an examination and research into the properties of the most important medicinal plants. In most countries, the information on such plants is dispersed and unorganised. Much of it is in the heads of aging herbalists, who represent a dying breed.

(Adapted from Edward S. Ayensu-Worldwide Role of the Healing Power of Plants)

9.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
What did Egya Mensa do to the author when his mother took him there?
(i) did not attend to them
(ii) gave him a concoction of leaves and bark
(iii) tested his appetite
(iv) advised the child not to take Western medicine
Answer:
(ii) gave him a concoction of leaves and bark

Question (b)
What do the WHO demographic studies indicate?
(i) the most of the rural populations depend on herbalists for health care
(ii) 75 to 90 per cent of rural populations were in poor health
(iii) urban population should also use herbal medicine
(iv) none of the above
Answer:
(i) the most of the rural populations depend on herbalists for health care

Question (c)
The author appreciates the healing powers of medicinal plants because ………………….
(i) he is an African
(ii) he did not believe in European medicines
(iii) he had been cured by herbal medicines
(iv) his friends had recommended herbal medicines to him
Answer:
(iii) he had been cured by herbal medicines

Question (d)
Traditional medical practitioners have influence on their communities because………………
(i) they successfully cure the sick
(ii) they control epidemics
(iii) they are inexpensive
(iv) they handle the patient’s sickness with his hidden spiritual powers
Answer:
(iv) they handle the patient’s sickness with his hidden spiritual powers

Question (e)
Divine healers in paragraph 5 means ……………….
(i) holy men
(ii) doctors
(iii) those who treat on the basis of faith
(iv) quacks
Answer:
(iii) those who treat on the basis of faith

Question (f)
Hypertension in paragraph 6 means
(i) high stress
(ii) high blood pressure
(iii) hyper activity
(iv) high fever
Answer:
(ii) high blood pressure

9.2 Answer the following.

(a) In African culture and tradition traditional medical practitioners are always considered to be …………………..
(b) Egya Mensa was a well-known ………………. in the Western province of Ghana.
(c) The author appreciated the healing powers of medicinal plants when his acute abdominal
pain was cured by it. [True/False]
(d) The bark and roots of Rauwolfia Serpentina cannot cure hypertension. [True/False]
Answer:
(a) influential
(b) herbalist
(c) True
(d) False

9.3 (a) Find a word which means the same as ‘pertaining to changes concerning people’ (para 3).
(b) Find a word which means the same as ‘finding and naming the problem’ (para 5).
Answer:
(a) demographic
(b) diagnosis

10. Read the following passage carefully:

1. Right from childhood, a human being starts enjoying the pleasure of reading. As a child, he learns the ways of life through reading and writing. He is thrilled by going through new little –
things and learning through them.

2. The pleasure one derives from reading, is indeed recreative as well as instructive. The mental effects of reading create a strange sense of pleasure. Reading provides an ecstasy and intellectual exertion. Reading of novels or interesting literature makes a person forget the worries and cares of life. The reading of a newspaper, periodical, journal, etc. which is light reading, gives the reader knowledge about human life around and solves his curiosity for knowledge about the world. Newspapers and journals give information about the events taking place in the world and happenings in the state and the locality a person lives in. The newspapers also publish important news and views in the fields of economics, politics and science. Reading of newspaper is indispensable for even a little educated citizen in modern society.

3 The reading of novels is the most popular pastime of a large number of people. The attraction of novel lies in its ability to create interest, to sustain it and take the reader to the heights of imagination and luxurious fiction. All fiction is somewhat connected with life and gives in words the pictures drawn from real life or from imagination.

4. Next, we come to the books of travel and adventure. The spirit of adventure is in the very blood of man. A man wants glamour and romantic life, full of adventure and the material spirit. Books of travel and adventure infuse a spirit of fearlessness which the travellers, who are heroes of the books, may inspire in us.

5. Whatever type of books one reads, reading is always a source of pleasure and enjoyment. The habit of reading is a sign of good culture. It is a source of knowledge and the best means of making use of one’s leisure. Books are, after all, a gold mine of knowledge, art, literature and science. Books are not only useful, instructive but also entertaining and recreative.

10.1 On the basis of your reading of the passage, answer the following questions by choosing the best of the given choices.

Question (a)
How does a child leam the ways of his life?
(i) by imitating his elders
(ii) by observing
(iii) through reading and writing
(iv) through school education
Answer:
(ii) by observing

Question (b)
What are the two salient features of reading?
(i) recreative and instructive
(ii) pleasure and intellectual exertion
(iii) information and views
(iv) all of these
Answer:
(i) recreative and instructive

Question (c)
Which kind of reading can be called ‘recreativeV
(i) newspapers
(ii) journals
(iii) novels
(iv) periodicals
Answer:
(iii) novels

Question (d)
Reading of newspapers is absolutely essential for the common man because
(i) it gives local news
(ii) it gives news of economics and science
(iii) it gives political news
(iv) all of these
Answer:
(iv) all of these

Question (e)
Exertion in paragraph 2 means
(i) interest
(ii) exercise
(iii) stimulation
(iv) physical effort
Answer:
(iii) stimulation

Question (f)
Indispensable in paragraph 2 means
(i) important
(ii) primary
(iii) necessary
(iv) principal
Answer:
(ii) primary

10.2 Answer the following.

(a) A child is by going through new little things and learning through them.
(b) Newspapers and journals give about the events taking place in the world.
(c) Books are indeed a gold mine of knowledge, art, literature and science. [True/False]
(d) Books on travel and adventure also confuse travellers and misguide them. [True/False]
Answer:
(a) thrilled
(b) information
(c) True
(d) False

10.3 (a) Find the antonym of ‘rest’ in para 2.
(b) Find the antonym of ‘repulsion’ in para 3.
Answer:
(a) exertion
(b) attraction