Class 10 Economics Chapter 5 Extra Questions and Answers Consumer Rights

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CBSE Class 10 Economics Chapter 5 Extra Questions and Answers Consumer Rights Pdf free download are part of Extra Questions for Class 10 Social Science. Here we have given NCERT Extra Questions for Class 10 Social Science SST Economics Chapter 5 Consumer Rights.

Learnintsa.com Committed to provides Extensive NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights, Students can read and score more marks in your CBSE board examination.

Consumer Rights Class 10 Extra Questions Economics Chapter 5

VERY SHORT ANSWER QUESTIONS

Answers should not exceed 30 words.

Question 1.
How do the shopkeepers exploit the consumers in the markets ?
Answer:

  1. Less weight.
  2. Defective product.
  3. Duplicate product.
  4. More price than MRP.
  5. Adulterated products.

Question 2.
In India how the consumer movement originated ?
Answer:
In India, the consumer movement, as a social force, originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.

Question 3.
Which factors were responsible for the birth of consumer movement in an organised form in the 1960s ?
Answer:
The factors responsible for the birth of consumer movement in an organised forms were as mentioned below :

  • Rampant food shortages.
  • Black marketing.
  • Adulteration of food and edible oil.

Question 4.
Which act was passed in 1986 ?
Answer:
Consumer Protection Act 1986, popularly known as COPRA.

Question 5.
In the case of pressure cooker which safety rule should be observed by the producer ?
Answer:
Pressure cookers have a safety valve which, if it is defective, can cause a serious accident. The manufacturers of the safety valve have to ensure high quality.

Question 6.
What is MRP?
Answer:
MRP is maximum retail price. In fact consumers can bargain with the seller to sell at less than the MRP.

Question 7.
What is RTI ? When was it passed and what is its object ?
Answer:

  1. RTI is Right to Information Act.
  2. RTI was passed in October, 2005 by the Government of India.
  3. It ensures citizens all the information about the functions of government departments.

Question 8.
What type of instructions are mentioned on medicines ? Mention any one.
Answer:
Directions for use or dosage.

Question 9.
Under COPRA which three-tier quasi-judicial machinery has been setup and with what jurisdiction ?
Answer:
Three-tier quasi-judiciary machinery is as given below :

  1. District level – Cases involving claims upto ? 20 lakhs.
  2. State level – Cases involving claims between ? 20 lakhs and ? 1 crore.
  3. National level – Cases involving claims exceeding ?1 crore.

Question 10.
Name some products for which it is mandatory on the part of the producers to get certified by different organisations.
Answer:
For some products that affect the health and safety of consumers or of products of mass consumption like LPG cylinders, food colours and additives, cement, packaged drinking water, it is mandatory on the part of the producers to get certified by different organisations.

Question 11.
Which mark is used for spices ?
Answer:
Agmark.

Question 12.
What is the importance of buying products with the logo ISI, Agmark or Hallmark ?
Answer:
These logos and certification help consumers get assured of quality while purchasing the goods and services.

Question 13.
If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation ?    [CBSE 2016]
Answer:
Right to seek redressal.

Question 14.
Which logo would you like to see for purchasing electrical goods ? [CBSE 2015]
Or
Which mark is used for Gas stove ?
Answer:
ISI mark.

Question 15.
Suppose your parents want to purchase gold jewellary along with you, then f which logo will you look for on the jewellery ?  [CBSE 2015]
Answer:
Hallmark.

Question 16.
If you are not interested to buy a brush with toothpaste but shopkeeper denied to sell toothpaste only. In this case which consumer right is being violated by the seller
[CBSE 2016]
Answer:
Right to choose is being violated.

QUESTIONS OF 3/5 MARKS

Answers should be in about 80/100 words.

Question 1.
Rules and regulations are required for the protection of the consumers in the market place. [CBSE 2016]
Answer:
See Textbook Question 1.

Question 2.
How do large companies manipulate the markets ? [CBSE 2015]
Answer:
The large companies with huge wealth, power and reach can manipulate the market in various ways. At times false information is passed on through media, and other sources to attract consumers.
For example a company for years sold powder milk for babies all over the world as the most scientific product claiming this to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims.
Similarly, a long battle had to be fought with chert cases to make cigarette manufacturing companies accept that their product could cause cancer.

Question 3.
What information should we look for while buying medicines ?
Answer:
While buying medicines we should look for the information as mentioned below :

  • Date of expiry because the use of medicines after its expiry date is harmful for the health of the person concerned.
  • Contents of the medicines : The contents of the medicines should be as prescribed by the doctor.
  • MRP : We should be careful about its price so that the shopkeeper may not charge more than MRP. Rather we should negotiate to pay less than the MRP.

Question 4.
Write a short note on Consumers International.
Or
UN role in the consumer movement.
Answer:
In 1985, United Nations adopted the UN Guidelines for Consumer Protection. This enabled the nations all over the world to adopt measures to protect consumers. It became basis for consumer advocacy groups to press their governments to accept their demands for protec­tion of consumers against unscrupulous traders and shopkeepers. It laid the foundation for the consumer movement. Now Consumers International is an umbrella body of 240 organisations from over 100 countries.

Question 5.
Explain the redressal procedure if the consumer is denied justice.
Or
How does a consumer court compensate a consumer ? Illustrate with examples.
Answer:
Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he has the right to get compensation depending on the degree of damage. Take the example of Prakash described in the book as mentioned below :

  • Prakash had sent a money order to his village for his daughter’s marriage.
  • The money did not reach in time when they needed it.
  • He filed a case in a district level consumer court in New Delhi because the post office had not responded to the query satisfactorily.
  • He himself pleaded the case in the court.
  • The court verified his documents.
  • The court announced the verdict in his favour and awarded compensation to Prakash.

Thus, under above procedure the court, after hearing arguments and verifying documents, announces the verdict.
However the consumer redressal process has shortcomings as mentioned below :

  • It has become cumbersome, expensive and time consuming. Consumers are required to engage lawyers.
  • In most cases cash memos are not issued hence evidence is not easy to gather.
  • Moreover most purchases are small retail sales.
  • The existing laws are not clear about compensation.
  • The consumer awareness is spreading slowly.

Question 6.
Write a note on ISI, Agmark or Hallmark logo used on various commodities.
Answer:
The Government of India has taken certain steps for standardisation of products through Bureau of Indian Standards (BIS) and Agmark. BIS caters to the industrial and consumer goods, the Agmark for the agricultural products and the Hallmark is for gold jewellery. These logos and certification help consumers get an assured quality of the goods andservices. The producers can use these logos provided they follow certain quality standards.
These standards are not to be followed by all producers compulsorily. However, in cases of products of mass consumption like LPG cylinders, food colours and additives, cement, packaged drinking water, it is mandatory on the part of the producers to get them certified by these organisations.

Question 7.
Write a brief note on COPRA.
Answer:
The Consumer Protection Act or COPRA was enacted in 1986 to protect the interests of the consumers. The Act provides for establishment of Consumer Disputes Redressal Agencies atDistrict, State and National levels for the protection and promotion of consumer interests and to redress their grievances in a speedy, simple and inexpensive manner. It is a quasi-judicial machinery. These are known as National Consumer Commission at Delhi, State Consumer Commission and District Forum. Various claims are dealt with by these courts as given below : District Level : Up to ? 20 lakhs.State Level: Between ? 20 lakhs and ? 1 crore.National Level : Exceeding ?1 crore.If a case is dismissed in District level court, the consumer can appeal in the State and then in the National level court.The Act has been amended in 1991 and 1993. It has enabled the consumers to have the right to represent in the consumer courts. The Act has also led to setting up of separate departmentsof Consumer Affairs in Central and State Governments which locus exclusively on the rights of the consumers. Thus, COPRA is an important step in the consumer movement in India.

Question 8.
The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess :”

  1. Right to choose.
  2. Right to information
  3. Right to redressal
  4. Right to represent
  5. Right to safety
  6. Right to consumer education

Categorise the following cases under different heads and mark against each in :

  1. Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately.
  2. John is dissatisfied with the services provided by MTNL for the past few months. He files a case in the District Level Consumer Forum.
  3. Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint.
  4. Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys.
  5. You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else.
  6. You realise that you have received a defective camera from a dealer you are complaining to the head office persistently.

Answer:

  • (5) Right to safety.
  • (3) Right to redressal.
  • (6) Right to consumer education.
  • (2) Right to information.
  • (1) Right to choose.
  • (4) Right to represent.

Question 9.
How can we bring a positive change in the consumers so that they may not get exploited or cheated
Answer:
We can bring a positive change in the consumers so that they may not get exploited or cheated in the ways as mentioned below :

  1. The consumers must realise their role and importance.
  2. The consumers should be actively involved.
  3. The consumers should make efforts and take part in struggle voluntarily.
  4. There should be participation of one and all.
  5. The consumers should take cash memos for all purchases, small or big.
  6. Whenever necessary, they should file cases in the consumer courts so that guilty shopkeepers are punished.

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